Just tried to get an upgrade from O2...

redward

...and was told "oh well, I'm afriad we can't help you."

Story is that I've been with O2 for about 8 years now and it was time for me to upgrade my phone as I'm out of contract.

I asked them to match T-Mobile's deal of,

a FREE Blackberry 8300 Curve
300 cross network minutes
600 texts per month

all for £25 a month and they said the best they can do is £40 for all that. No budging.


I didn't ask for the PAC code at that point. Do you reckon asking for it would make them reconsider? Or are phone companies putting a cap on what they offer.

Last year, I managed to blag a fair bit out of them for £25 no problem.

rash.m2k

Make sure you get through to disconnections, assume you are going to leave them.

If you goto upgrades they will put you through to sales which will offer you sh*te deals.

redward

Is is the Disconnections team different to the Rentention team?

whitemouse75

i pay 25 for 600 mins, 900 txt and 4mb data, but that has been since last sept so maybe they arent offering the deals anymore.

1Foxylady

redward wrote: »

Is is the Disconnections team different to the Rentention team?

You need to speak to retentions, who I think rash meant.

MrGreen

redward wrote: »

I didn't ask for the PAC code at that point. Do you reckon asking for it would make them reconsider? Or are phone companies putting a cap on what they offer.

Call o2 and ask them for your PAC, the code you need to change networks, you will get put through to retentions, they will ask you why you want to leave, tell them about the t-mobile offer, say thats what your interested in and see if they can match it. If you don't like what their offering you tell them you'll think about it and call them again later. Most networks have quite a few offers but don't offer them to you till you ask for them.

redward

Sorry should have mentioned at the start, it was the retentions department who said they couldn't match the offer.

I did almost exactly as you described, MrGreen minus mentioned the PAC code. They said they couldn't match T-Mobile's offer and seemed to almost fall short of saying "if T-Mobile can do it better for you, go with them".

I'm wondering whether mentioning the PAC code would make a big difference.

emma396

makes no difference. after 7 years with o2, i have now moved to vodafone. they've made a right mess of the contract, which meant i didn't pay for my nokia n95.

keep trying, but they don't seem to want to keep their customers.

rash.m2k

Is it O2 Direct or O2 @ CPW? Seems like you got a crackpot CS rep.

I've been with O2 for a long time, and they are always good to me.

redward

rash.m2k wrote: »

Is it O2 Direct or O2 @ CPW? Seems like you got a crackpot CS rep.

I've been with O2 for a long time, and they are always good to me.

It's O2 Direct. It was odd that they were so adamant that they didn't want to give me a Blackberry for the same price as T-Mobile were offering it. They were offering me pretty much everything else just not that phone.

rash.m2k

redward wrote: »

It's O2 Direct. It was odd that they were so adamant that they didn't want to give me a Blackberry for the same price as T-Mobile were offering it. They were offering me pretty much everything else just not that phone.

Ok well what has your activity for the past eight years been? Have you been on high tarrifs? Or mostly low ones?