trying to set up setanta sports with no joy

immoral_angeluk

recieved our card yesterday and have been trying endlessly to set it up. Have done a channel rescan of our freeview bow about 3 times... spend ages on the phone to customer services (08712 number as well!) only to be told that they'll resend the signal and to rescan for channels... it's a viscious cycle that doesn't seem to be going anywhere!!!
Can anyone help?

BenL

Do you get Channel 5 and 5 US/5 Life??

I think these are on the same multiplex. Setanta stores on Freeview 34 and should come up with a message about subscribing.

In order to activate your card you need to keep the freeview box switched on and tuned to 34 or 5.

Mine was authorised in about 30 mins.

What box do you have??

I think the really old ex-on/ITV digital ones are no longer supported but the advisor should have checked your box is compatible before signing you up.

Ben

immoral_angeluk

BenL wrote: »

Do you get Channel 5 and 5 US/5 Life??

yea get all of those...

Setanta stores on Freeview 34 and should come up with a message about subscribing.

Yep had that this morning...

In order to activate your card you need to keep the freeview box switched on and tuned to 34 or 5.

Had it on like that for 6 hours last night with no joy!

What box do you have??

I think the really old ex-on/ITV digital ones are no longer supported but the advisor should have checked your box is compatible before signing you up.

It's a sagem itd something... they said it was definately compatible..

BenL

looks like it will just be a signal resend then from Setanta. Everything else checks out fine.

Hope they sort it soon for you.

Not sure if they have alternate numbers, try www.saynoto0870.com to see if they have geographical number for you to call.

Ben

immoral_angeluk

nothing works from saynoto0870. Have tried again and they've resent the signal 3 times now but nothing. They're sending us out a new card. What a nightmare!

spike9

Same for me. I cannot get a picture and cannot get customer services to talk to me.

immoral_angeluk

new card recieved... still the same problem! Their customer services as useless too!!!

espresso

Are you sure that you are inserting the card correctly?

immoral_angeluk

Have inserted it as directed in the manual...

espresso

Just an idea, it's amazing how many cards have to be inserted again correctly in chip & PIN machines in shops etc.

spike9

There is no doubt that Setanta are having serious problems with delivery of their "service". I finally got a picture for around 10 mins today and it froze and cut off just before the 5.15 game kicked off. My brother in law ( in a different part of Scotland ) had the same experience and it froze at exactly the same moment, on the goalie. I have spent a fortune in calls today with as a previous poster has stated, not even being queued .