Positive feedback for Mobileshop.com

drunkenwill

I know the cashback issues of MS.com has been covered millions of times over, but I thought I'd register to share my thoughts on the subject. I've now got all my cashback from MS and thought I'd share my views with a hope that it'd help other out...

I've been doing cashback deals for years, using the likes of Dialaphone and Chatterbox. They've always made you jump through hoops, but as long as you follow their instructions to the letter I've never had a problem.

Anyway, I got my first two payments from MS absolutely fine, though I did have to send them a reminder email after 60 days from them receiving my claim. I just set a reminder in my phone 8 weeks from the date they received it and sent them an email then. Generally they were good at getting back to me.

On the third payment I got the email telling me about their technical problems etc, so I waited and waited. After 4 months I wrote them a letter (NOT an email) threatening to take them to court and literally the day they received it, I got an email informing me that they were paying me the cashback.

I've just had an email confirming they're paying my fourth payment, so a letter threatening to take them to court seems to have worked well. If anyone would like a copy of the letter, PM me and I'll send it over.

Quentin

You give them "positive feedback" after all your cashbacks only came after you chased them - once waiting 4 months, and then had to threaten them with court action.

What would they have to do to you to make you lower your feedback to neutral, never mind negative?

Lynsey

I understand what you mean drunkenwill, but a positive feedback is puzzling when you had to threaten them with court.
They don't abide by T&C's and are often in breach.
They are bad, but not as bad as some, which I assume your positive feedback relates to. That shows just how bad the rest are.
They were one of, if not the best companies for cashback and customer service. Sadly over the last year or so they have lost this hard fought for reputation.
I would personally deal with them again if and when they get their act together and some good feedback is given over several months.
It's a shame a company like this has lost all/most of consumer confidence, it takes a long time to build up, but can be quickly lost, as shown.
A "positive", they have been "pu55ycats" in giving cashbacks when threatened, but as said, this is because they have breached T&C's.
The T&C's have to be abided by BOTH parties for any credibility to be given.
But..........I know where you are coming from.

Best of luck in the future.

Lynsey

drunkenwill

No, you're right, no idea why I put 'positive feedback'. Maybe that should read 'less negative'. Having been paid (finally) I'd be more confident with dealing with them than any other firm.

Was really just a post to give hope to those who haven't been given money and to point out that they do keep their side of the bargain. That is, if you jump through the hoops and do push them.

A friend sent practically the same letter and they promply paid up. So if they stalling on payment, send a letter threatening to take them to court!

spunky

Being a current mobileshop customer and having waited on average 2 months past the initial 60 days I truly fail to see how waiting 4 months and threatening court action you could then give them positive feedback.

I don't think anyone in the various threads has said they haven't got their cash back eventually, they do. But the point is why do we have to threaten legal action and wait literally up to 6 months in total for them to pay us?

They have appalling customer service as well with regard to cash back claims. They refuse to answer any calls relating to cash back queries then only send automated responses to emails. That's extremely poor CS in my opinion.

Considering I've had cash back with both E2Save and Dialaphone in the past and never had any of these problems MS.com will NOT be getting my business again.