MSE News: How to beat BT's broadband, home phone and TV price hikes

JJ_Egan

I agree its worth paying more for a decent service or at least sticking with a good one .
Note good may be relevant to your setup location and exchange .
But BT do need a better PR as they have done themselves no favours with recent rises and BT Sport .

Gordon_Hose

poppasmurf_bewdley wrote: »

In June last year, I was feeling exactly as you are now. I left BT to go to TalkTalk, thinking of all the money I was saving.

But as I pointed out above, the TT experience was so horrific that I emailed the CEO and after talking with someone in her office, my new contract was rescinded and I was soon back with BT, and I again had a decent broadband service.

When you have bad internet, the price pales into insignificance.

I hope your experience of leaving BT is better than mine.

There's not just BT and Talk Talk available though.

poppasmurf_bewdley

Gordon_Hose wrote: »

There's not just BT and Talk Talk available though.

I am aware of that. Please let us know who you have gone with and how your transition progresses.

Gordon_Hose

I've gone with Talk Talk. I'm hoping my experience doesn't reflect yours. If, unfortunately, it does I won't be knocking on BT's door, that's for sure!

Fool me once, shame on you. Fool me twice, shame on me.

poppasmurf_bewdley

Gordon_Hose wrote: »

I've gone with Talk Talk. I'm hoping my experience doesn't reflect yours. If, unfortunately, it does I won't be knocking on BT's door, that's for sure!

Fool me once, shame on you. Fool me twice, shame on me.

Good luck on your switch to TalkTalk.

Here is the thread from last year about my switch, which might give you an indication of what to expect in your switch:

https://forums.moneysavingexpert.com/discussion/4959296

And from reading the comments of other TT users, it seems their customer services haven't improved since I last used them.

Gordon_Hose

I'll make a cuppa tea and have a read through, thanks!

Pitlanepiglet

I think I have finally cancelled BT after the combination of the Sport debacle and the price increases. I do think BT were poorly advised to do both back to back, having spent hours trying to get Sport resolved and BT refusing to cancel the Broadband because Sport was a separate contract..... They then release the price hike which gives me the right to cancel anyway! What a waste of time.

I've ported to Sky, I have BT two chances to price match but they weren't interested, then I had to ring to cancel sport separately having signed up with Sky and they finally offered me a deal but nowhere close to the sky new customer deal.

I'm keeping an eye out for the final bill to see what stunt they've pulled on charging....

stroke

Still not received anything from BT advising me of the price rises.

Would someone kindly post the contents of the email they received so when I phone BT I know what I'm referencing ! Thanks.

CGG

stroke wrote: »

Still not received anything from BT advising me of the price rises.

Would someone kindly post the contents of the email they received so when I phone BT I know what I'm referencing ! Thanks.

We want to make sure you get the best deal for you. So, if you want to change something, or even leave because of these price changes, and you're within your minimum contract period, you'll need to call us within 30 days of receiving this email to avoid paying a charge for leaving early. You'll need to give us 30 days' notice to leave (or 14 days5 if you're switching provider), starting from the date you ask us. We won't charge you the increased price during that time.

5. 14-day notice period: Applies to customers switching providers using the standard industry switching process.

stroke

CGG wrote: »

We want to make sure you get the best deal for you. So, if you want to change something, or even leave because of these price changes, and you're within your minimum contract period, you'll need to call us within 30 days of receiving this email to avoid paying a charge for leaving early. You'll need to give us 30 days' notice to leave (or 14 days5 if you're switching provider), starting from the date you ask us. We won't charge you the increased price during that time.

5. 14-day notice period: Applies to customers switching providers using the standard industry switching process.

Thanks for that - do they provide a dedicated phone number, else I'll use the standard customer services one.