Please check your receipts...Asda vent

Inforapennyinforapound

At local Asda today i bought only 3 items and was overcharged on 2 of them!

Both the items were for sale at a price reduction. i.e A loaf of Hovis for £1.25 instead of £1.45 and a box of frozen battered cod for £2.00 instead of £2.49.
I was charged the "usual" price at checkout. Luckily i checked the receipt and saw the discrepancy. I spoke to a helpul sales assistant who confirmed that these items were on special offer and i was duly refunded the 69p that i had been overcharged.I was kindly given a £2.00 voucher as a goodwill gesture and an apology.

BUT i wonder if anyone at the store has brought this to the attention of management?. If not then it means that the scores of people who have bought these items and are yet to buy the items will also be overcharged and may not know it and think they have got a good deal unless receipts are checked.

I'm sure its a genuine error(lets hope so),but it seems a bit fishy to me.....This isnt the first time that ive been overcharged at Asda on a special offer.....Be afraid,be very afraid...and no,its not the 69p that bothers me as much as the principle....vent over.Thats better!:)

SailorSam

I never use to check my receipts until being told on here that any mistakes get you a £2 voucher. Now i've complained about pennies.

burnleymik

Our local tesco used to be terrible for this. So many offers we would pick up during our weekly shop only to realise once we got the reciept that we had be over charged.

Had to go to customer services numerous times and they then went into the store themselves to double check you are not pulling a fast one on them! The irony! !

The-Truth

Inforapennyinforapound wrote: »

This isnt the first time that ive been overcharged at Asda on a special offeR

None of your items sound like special offers.

Inforapennyinforapound wrote: »

i.e A loaf of Hovis for £1.25 instead of £1.45

Just sounds like reduced to me!

peter_the_piper

I used to think this about asda then noticed that the difference between normal and reduced is usually down at the bottom before the total.

cono1717

The-Truth wrote: »

None of your items sound like special offers.



Just sounds like reduced to me!

I'm guessing this was just poor placement of the reduced barcode sticker and the scanner took the original one.

Inforapennyinforapound

cono1717 wrote: »

I'm guessing this was just poor placement of the reduced barcode sticker and the scanner took the original one.

To all the doubters....these were not end of the day "reduced " items,they were on offer at reduced prices such as Asda roll back etc

Just to make it clear;)

comeandgo

Why did you need to examine the receipt with only three items? Would it not be easier to calculate the total yourself while in the queue and know how much the bill would be? But you are right, it's always worth checking what you have been charged.

Inforapennyinforapound

I did calculate the cost actually!

I wanted the items and told the checkout lady it was wrong but as you probably know all they say is "sorry i cant do anything. You need to go to customer services"

Strange how it happens to be my fault?...Asda have an error in their systems whereby people may think that all reduced items scan at the reduced price. I am saying beware...but of course some may not wish to check their receipts in which case Asda would be very happy.

This is not an attack on Asda. It is my main place to shop and will be so,but this 'aint the 1st time.....

geerex

Inforapennyinforapound wrote: »

I did calculate the cost actually!

I wanted the items and told the checkout lady it was wrong but as you probably know all they say is "sorry i cant do anything. You need to go to customer services"

Strange how it happens to be my fault?...Asda have an error in their systems whereby people may think that all reduced items scan at the reduced price. I am saying beware...but of course some may not wish to check their receipts in which case Asda would be very happy.

This is not an attack on Asda. It is my main place to shop and will be so,but this 'aint the 1st time.....

Please clarify: are you referring to a general price reduction on an item or a specific yellow-label "whoops" item?

Inforapennyinforapound

A general price reduction for a limited period of time....NOT a whoops yellow label item....i dont know how much clearer this can be