My Poor Dying Laptop...

beautifulgorgeous_2

I have a laptop from them which is dead after being returned for repair twice and is now out of warrenty and they do not want to know. Never buy a fujitsu computer as they do not work and you get passed to the repair centre and back to fujitsu and no one does anything.

toasterman

I'll give one thing to Argos. I know they're not cheap, but they at least take the equipment back when it's faulty and give you another.

I hate this whole "let us try and fix it for a month or so while we inconvenience you" mentality a lot of companies seem to have started doing.
Maybe worth compiling a list of companies that do and don't do this.


I'll get you started with the ones that definitely do this:
- Comet. A cost of £120 and 6 weeks repairing a 6-week-old Minidisc player (under warranty, so no charge to me). When he told me how much he had "saved" me upon collection of the repaired one, I pointed out to him that they were only £109 new.
- Amazon (an iRiver mp3 player which got returned to Amazon, passed to iRiver repair place called CMS Peripherals who then denied they ever received it. Further fun continued when Citylink couldn't find the paper copy of the proof of delivery and CMS wouldn't accept the online one). 3-4 months later I got my replacement device courtesy of CMS when I proved they really had lost mine.
- Novatech. 5-month old motherboard with obvious fault they want for a month to test. I stupidly thought as I bought it from a physical shop they might employ some staff to test/replace faulty products on the premises. I was wrong. They're also more expensive than Ebuyer.
- Quantum backup drives. They want you to post it back to Denmark or somewhere when they develop a fault. They refuse to take them back without you first updating the firmware, even if the device won't actually power on, and it takes weeks to get a repaired model.


And some that don't seem to make their problem, the customer's problem:
- Ebuyer. Returns within 2-3 days of receipt of faulty product it seems.
- HP. Returns within 7-10 days in my experience. Not quick, but better than 6 weeks.
- Dell. My best time was when I phoned one lunchtime and reported a faulty cd rom for a business customer, and had a new one on my desk 9am the following morning. You can't ask for more. All business customers seem to get treated to next-day on site for the first 12 months for repairs too.
- Tesco. Budget dvd player my sister purchased that was probably 10-11 months old, swapped out a couple of days later. The new one was delivered to her house and old one taken away.
- Argos. My sister returned a wet/dry carpet cleaner to them, still with dog hair and cleaning fluid in it. They replaced it instantly for a new model on the spot. When this model also broke, they offered another replacement but she paid a bit extra and swapped to a different model. Again, instant. No repair wait.