Vodafone won't close account

WelshKitty85

Have had nothing but problems with Vodafone throughout the duration of my contract with them. They have constantly overcharged and failed to deliver on their promises of refunding money that I overpaid. My contract ended in May and I was straight on the phone to cancel. I was given a pac code and told my contract would end as soon as I used it. I used it straight away. However, Vodafone are still billing me. I contacted them after last months bill and was told that there had been a mistake and my account was not closed (even though my number has transferred to another network and I can no longer access my online account) but that they would close it immediately. Today, I have received another bill so it seems that they have still not closed the account. I am sick of wasting my time dealing with a company who cannot deal with a simple request, but obviously don't want a mark on my credit file due to their mistakes.

mobilejunkie

WelshKitty85 wrote: »

Have had nothing but problems with Vodafone throughout the duration of my contract with them. They have constantly overcharged and failed to deliver on their promises of refunding money that I overpaid. My contract ended in May and I was straight on the phone to cancel. I was given a pac code and told my contract would end as soon as I used it. I used it straight away. However, Vodafone are still billing me. I contacted them after last months bill and was told that there had been a mistake and my account was not closed (even though my number has transferred to another network and I can no longer access my online account) but that they would close it immediately. Today, I have received another bill so it seems that they have still not closed the account. I am sick of wasting my time dealing with a company who cannot deal with a simple request, but obviously don't want a mark on my credit file due to their mistakes.

Follow the advice given over and over on the Vodafone complaints thread as to how to contact the Web Relations Team. Otherwise it will escalate forever.

d123

WelshKitty85 wrote: »

I am sick of wasting my time dealing with a company who cannot deal with a simple request, but obviously don't want a mark on my credit file due to their mistakes.

There is a giant thread helpfully called "Vodafone Complaints" that you appear to have missed. Take the advice in that thread and contact a forum rep (unless you posted just to vent and don't actually want help?).

If you can't find the thread, here's one of the many posts in it:

Vodafone_company_representative wrote: »

Hi,

If you still need help with your accounts, email me with your details via the Contact us form here.

To access the form you'll need to enter the code WRT135.

As well as stating your query in the question box, please also quote "MSE Forum".

Once sent, you'll receive an automated reply with a reference number. Post it on here and I’ll check I've received it.

Kind regards,

Lee

Social Media Comms

Vodafone UK

Owlman45

Is there a similar form for EE, I am having similar problems and coincidentally live in Mid Wales with poor signal strength and slow broadband?
Thanks, Brian.

mobilejunkie

No. They compete with Vodafone for the worse company in the UK prize. With them, make a formal complaint, wait 8 weeks and then go to CISAS unless they have resolved it or sent a letter of deadlock (highly unlikely in my experience). That is, if they have broken the t&c.

Owlman45

Thanks, I broke the golden rule of never agreeing to a deal when phoned by a provider and I should have done the research on this site. Cannot find the icon for smacking your own backside and jumping out of window!

Vodafone

Hi WelshKitty85,

Thanks for making me aware of this.

If you still need help, email me with your details via the Contact us form here.

To access the form you'll need to enter the code WRT135.

As well as stating your query in the question box, please also quote "MSE Forum".

Once sent, you'll receive an automated reply with a reference number. Post it on here and I’ll check I've received it.

Kind regards,

Lee

Social Media Comms

Vodafone UK

WelshKitty85

I have sent the form, ref #11036116

Vodafone

Hi WelshKitty85,

I replied to your last email yesterday.

If you need any further help, let me know.

Kind regards,

Lee

Social Media Comms

Vodafone UK