Flight delayed compensation advice

DONKEY

Hello all,

I have been in contact with Condor over my 3+ hours delay from Manchester to Palma Majorca. Below show their response and i just wanted to know should i be getting more compensation of €24 (not sure if its the total or per person).

Dear Mr. Jones,

because of an unpredictable circumstance our flight of 21.05.2015 had a delay. We apologize for this inconvenience.

In accordance with the traffic control center travellers will receive a reduction of 5 % of their daily travel costs of each started hour. In your case we will refund you € 24,- in form of a cheque who will be send to you shortly.

We look forward to welcome you on board again.

Best regards,

Sommer

Condor Flugdienst GmbH
Kundenbetreuung II
Karl-Hermann-Flach Str. 36
61440 Oberursel
GERMANY

Any advice is welcome.

Justice13075

Flight Stats shows a 215 min delay. what caused the delay?.

Vauban

Read my guide and you'll see you are most likely due a bit more than €24 ... depending upon what caused the delay.

DONKEY

Hi and thanks for the reply.

How did you get the info regarding flight delay of 215 minutes as i couldnt find the exact time?

Also, there was no reason given on why it was delayed.

I sent this cheeky response shown below but i am not sure i was correct.

Dear Sommer

This offer of €24 is not acceptable.

The flight was delayed over 3 hours and the compensation according to EU regulation 261/2004 for over 3 hours over 1500kilometers is €400 each person in my party. Total of €2000.

Please send a cheque for €2000.

I look forward to a full response to this email within 14 days. If I do not receive a satisfactory response I intend to pursue my complaint further, which could mean taking it to court.

Many thanks

Justice13075

I have sent you a private message

DONKEY

Do you think my email response was ok?

DONKEY

Update

Got £16.24 sent straight to my bank account from Condor. Ive sent an email back but ive had no response. What else can i do?

Any ideas please?

Many thanks

111KAB

Read #3 above!

Justice13075

You have not said what caused the delay.

DONKEY

Justice, they said unpredictable circumstances was the cause of the delay.

Caz3121

If you have sent them a NBA, get ready to start court proceedings after the 14 days