OSPS sharp practice!

hollie.weimeraner

Apolgies if this has been posted before but I nearly lost my cashback deal through this.

Last week I purchased a mobile with 11 months cashback via OSPS on O2. On Monday I was contacted by a Carphone Warehouse O2 rep who convinced me that online billing was a good thing to subscribe to so I agreed:rolleyes: Fortunately I then decided to read the T&C's for the cashback which stated the ORIGINAL bill was required and copies were not acceptable. So today I contacted the cashback team who confirmed that a self printed online bill would NOT be acceptable and the cashback claim would be rejected. I have now reverted to paper billing but consider OSPS's practice to be dubious at best. I complained on the phone but was told that as CPW and OSPS customer services are different parts of the business they sometimes "get their wires crossed":mad:

Old_Gold

Was this not one of the items on the code of practice just signed by the networks that copies of bills should be acceptable. If so it shows how seriously Bonnie Prince Dunstone is taking this.

regulator_2

apparently I was told by a OSPS sales rep that you can opt for online and keep paper billing aswell. Not sure how far this is true though.

carly

I have a virgin contract through OSPS and have only ever had online billing. I always print out my bill and send it to them. Had three payments so far with no problems.

rash.m2k

carly wrote: »

I have a virgin contract through OSPS and have only ever had online billing. I always print out my bill and send it to them. Had three payments so far with no problems.

Online billing is ONLY for O2 customers from CPW. You are on virgin.

Ring them up and tell them. It's not your fault is it?

mobilejunkie

First of all I can only repeat what I always say. Which is that people MUST print out, keep, read, understand AND follow the T&Cs stated at the time and relevant to the particular purchase. Relying on what someone at the end of a telephone says is extremely dangerous because half of the time they don't know what they are talking about and the company wont care if it was wrong. That is a basic principal, however there is something with these particular deals which people have not yet realised. This is in relation to their so called "price match deals" at various CPW subsiduary sites (including OneStopPhoneShop and E2Save). In about 6 weeks time when the first claims are made in relation to these recent T&Cs there are going to be a lot of angry and disappointed customers. Whilst I agree that these are the safer places to use and have many contracts with them myself, they are becoming increasingly dishonest and now seem to have an almost total lack of regard for their customers. Originally I thought the only things they were matching were the T&Cs of the competitor but certainly not their deals. However, I have established recently that they are not matching the T&Cs either. In fact what they are doing is ignoring the specific and clear "price match" T&Cs they refer people to when purchasing these contracts and people are going to find that they are actually using unrelated T&Cs which are almost identical to the previous ones operated by OneStopPhoneShop. It's very complicated but it is highly likely that at least half of the people who make valid claims by following the "price match" T&Cs will find their claims rejected (together with therefore all future claims) because they are late. The only recourse left for such people will be to sue and there is absolutely no doubt they will win provided they have copied and followed the "price match" T&Cs which were highlighted when they purchased their contracts. You have been warned.

rash.m2k

^^^^^^^^^^^^^^^^^^^ Need anyone say more????

Those that 'cannot be bothered' to read T&C's should not get their cashback!

Simple. You are getting £200-300+ back and you can't even be bothered to put in an hour to read T&C.

Not having a go, but at least you will learn from this.

si1965

regulator wrote: »

apparently I was told by a OSPS sales rep that you can opt for online and keep paper billing aswell. Not sure how far this is true though.

I was told the same but tbh did not want to risk jeopardise any cashback so opted to keep on paper billing.

Gambler

I have online billing with orange and had 3 cashbacks so far with no problems.

rash.m2k

si1965 wrote: »

I was told the same but tbh did not want to risk jeopardise any cashback so opted to keep on paper billing.

Good idea, you can't have both I have online billing - not possible. Most CS reps are idiots and not the brightest of the bunch to be honest. Never take their word TBH and reconfirm everything they told me at a later date, for me it is the norm, and it damn well pays to be meticoulous.