Item delivered and signed for at wrong address!

wealdroam

AliciaAnn wrote: »

Why does the seller require 14 days to refund me? And also it's that from the time I ordered the items (14th July) or from the time the courier gave them to a complete stranger (17th July 13:30pm) ?

I have no idea whether the seller requires 14 days or not.
All I am saying is that the law allows the seller up to 14 days to do so.

That 14 days start from the time you inform the seller that you wish to cancel the order.
Have you done that?

AliciaAnn

As far as if I have seen the box? Well I've looked online at the tracking information which has a photo of the label and the signature of the person who accepted the delivery. I haven't seen the actual box as that would mean I've seen my delivery which is missing hence me posting on here.

AliciaAnn

And that's exactly why I wasn't sure about knocking on people's doors if I do indeed report this THEFT to the Police. I'm aware it's not high on the list of crimes but its still an offence.

And on the telephone to Wilko I did say I want to cancel the order but they said they have to investigate first. To which I pointed out to them they are in breach of contract as they have failed to deliver my items to me. They want to investigate first before taking further action. but as a company I think it's unfair to hold onto my money as I'm without the goods too.

I would have assumed (clearly wrongly) that the customer would come first when there is photographic evidence that it's been delivered to the wrong household and they would refund my money. It's called good customer service or used to be.

wealdroam

Do you understand that it is the seller's responsibility to deliver the goods to you?

Until the goods are delivered to you, they are at the seller's risk.

If the goods have been stolen, they have been stolen from the seller, not from you.

Marktheshark

The police will tell you you are not the victim of the crime.
Wilko are.
As the contract was never fulfilled, Wilko still owe you either your goods or your money.
Do not get pulled in to the victims position.
Leave that to Wilko.

Consider using the Consumer contracts regulations and cancelling the transaction.
Failure to deliver the goods is a listed cause of action to invoke CCR.

Let them worry about what they did with your goods, it is their problem.
You have 14 days to serve a Notice on them, a written with certified postage back up letter is a very good idea.

AliciaAnn

I understand they are the sellers goods but unfortunately as the money was taken from my bank account on the 14th July I rightly or wrongly (as you pointed out) I do feel as though I'm the victim.

It's a murky situation I get that but your advice (despite putting me firmly in my place) has been useful. Thanks all.

Marktheshark

With these situations, you have to remove the bits that cloud what you should do.
This helps you focus and drill down to what is the best line of attack.
As said a served notice of cancellation under the Consumer Contracts Regulations for failure to deliver the goods is a line off attack that cuts out all the other hassle, calls to the police, getting pulled in as a victim.

You failed to deliver, the contract is cancelled.
Job done, they have to refund and what happened to the stuff is their problem.
They should employ couriers who can read.

wealdroam

So you were expecting this delivery on Friday. It is now only two days later - Sunday. Not much 'investigating' will happen on a Saturday or Sunday.

I have been asked by couriers to take in parcels for neighbours before and have happily done so. I do expect the courier to put a card though the intended recipient's letterbox, but sometimes that doesn't happen.

Maybe the people that signed for the parcel have assumed that a card was left for you telling you where your parcel is. Maybe they are waiting for you to collect your parcel from them. Maybe they are busy enjoying the sunshine so are not to bothered that, as far as they are concerned, you seem to be taking awhile to collect your goods.

Continue pursuing the seller on Monday.

pulliptears

Not sure which courier Wilko's use, but on my one and only experience of shopping online with them their 3 day delivery took 7 and nothing arrived on designated day. I was in all day as well.
Finally, just before 9pm that night my neighbour knocked, she'd found my parcel in her side porch. I'd had no card to say it was there (as I say I was in anyway) and were it not for my neighbours honesty I'd have never have known where my parcel was.
A complaint to Wilko was utterly useless.

Never shopped with them since.

powerful_Rogue

AliciaAnn wrote: »

Plus the person who has stolen my items is a charity worker according to their Twitter account! Nice of them to keep up the good neighbourly charitable work!!!! (Yes I'm upset!)

How do you know this if you don't know where the goods have been delivered? Im guessing you've just searched on the signature, how do you know you've found the right person?