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Southern Water over charging

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pearl123 Posts: 2,082 Forumite

3 December 2015 at 10:23PM

Cardew wrote: »

So they obviously over-estimated your consumption, or you under-estimated future consumption. Albeit with the horrific charges for South West Water £15 is less than the cost of 3 cubic metres.

As I asked above, did they have a history of your consumption in your current house on which to base their DD?

Absolutely they had the history. Anyway, I managed to sort it out.

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lukieboy96 Posts: 666 Forumite

12 December 2015 at 1:36PM

Southern Water automatically refunded me £89 and then adjusted my monthly DD.

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