Argos Online Orders

MFWunsure

I placed an order last weekend for a new mattress for my spare bed. RRP was/is more than £400, the selling price was £131.99.
I went through the whole process, picked the earliest delivery date they offered me and entered my Argos card details for payment.
I have to admit I didn't check that I received a confirmation email until today when I thought I needed to arrange the day off work.
I checked my inbox, spam and logged onto my Argos account and there was nothing in relation to this order.
I called Argos card services who said I needed to speak to Argos Direct, they tried to transfer but there was a queue so took the number to call this evening.
On contacting them and speaking to Craig I was told they have no record of this order and was informed 'it can't have gone through'. I asked him why this might be the case as I'd entered payment details he said he couldn't say which I know he cannot but working in Customer Services myself I would have expected a more helpful /empathetic response.
The item is now back to full price, I asked him if they could honor the reduced price at the time I attempted to place my order, he couldn't.
I've very disappointed in Argos that you think you have ordered something online but you haven't and just wanted to highlight this to advise anyone placing an online order to check its gone through.
Never, ever had a problem with an in store purchase with Argos but am very disappointed with their on line ordering.

System

Sometimes it happens, What do you think Craig could have done differently ?
It probably isn't possible for him to override the price.

anna42hmr

Unfortunatly they had a system error over that weekend, i too placed an order (on friday 10th July) and that did not go through correctly, it was pure fluke that i found out about it as I even had an email!

I realised after i placed the order and got the email, that i had arranged for the order to be sent to my old address (my parents) instead of mine, and I tried calling them on that evening to ask to change the address.

The reference number shown on screen (and confirmed in the email) could not be found by them and was advised can take a couple of hours, called through on saturday and still no luck. Was advised to leave another 24 hours.

On the third call I was told that they had found out that they had a system error and could not track the reference. They did suggest that if the item had been shown on my credit card if the merchant had an ID ref they could ask their finance team to track it. However when i called amex and although the amount was earmarked, there was no id ref for them to give me.

In the end had to re-order over the phone. Luckily the sale was still on so same price, the first payment that was earmarked had dropped off, and the correct one ha now been debited.

I have never been so happy that i made an error with placing an order, as had i not i would have been waiting around none the wiser on the day of delivery waiting for it to arrive as it gave me a delivery date and slot, confirmation email and earmarked the funds!

As it is a known issue, maybe try calling them again and asking them nicely if they will honour the price? or have a look around and see if it is cheaper elsewhere.

Or have you checked the card you paid with to see if the merchant can still see this payment and provide an id reference.

MFWunsure

CHRISSYG wrote: »

Sometimes it happens, What do you think Craig could have done differently ?
It probably isn't possible for him to override the price.

I cannot recall this ever happening with any other retailer or online order I've placed and I have been shopping on line since the dawn of internet shopping!
I think Craig could have been more customer friendly. When I asked why it might be they had no record of my order when I had entered my payment card his response 'he could not say' dripped with sarcasm. He maybe ought to have been aware there was a system error the previous weekend which anna42hmr has since pointed out to me.
I've reread my original post and cannot see that I said it should be possible for him to override the price!

MFWunsure

anna42hmr wrote: »

Unfortunatly they had a system error over that weekend, i too placed an order (on friday 10th July) and that did not go through correctly, it was pure fluke that i found out about it as I even had an email!

Thanks anna42hmr for your helpful response which explains what likely happened to my order.
I will call them tomorrow and say I have been made aware of a system error and ask if they able to honor the price. I don't expect they will so not holding out any hope.
I used my Argos card for payment and Argos card services were my first port of call and they did not have a record of the purchase on my account.

System

MFWunsure wrote: »

I cannot recall this ever happening with any other retailer or online order I've placed and I have been shopping on line since the dawn of internet shopping!
I think Craig could have been more customer friendly. When I asked why it might be they had no record of my order when I had entered my payment card his response 'he could not say' dripped with sarcasm. He maybe ought to have been aware there was a system error the previous weekend which anna42hmr has since pointed out to me.
I've reread my original post and cannot see that I said it should be possible for him to override the price!

You asked if he would honour the reduced price that would require some sort of override.

Fosterdog

It doesn't sound like your order is part of the same system error as anna24hmr had, you haven't mentioned getting an order number up on screen and you never received a confirmation email, Anna did.

I also don't see what you wanted the cs advisor to tell you, if he genuinely doesn't know how or why it happened do you want him to lie to you and pretend he does know?

To me it sounds more like you may have missed a final step in processing the order, for it not to give an order number on the page, then to not send any sort of confirmation it doesn't sound like the order was actually submitted. I understand that you have been shopping online for a long time, a lot of us have but different shops use different systems and they can be very different from each other, it's very easy to make a mistake.

galeforce

Hello people
Have any of you, experience
Items going messing, when collected by the Argos driver and team
And Argos was or are still charging you for the items..

This happen to me, not only are Argos charging me £735 for 3 large kitchen items,
Fridge freezer, washing machine and cooker
They are charging me £1470 for a duplicate order, yes can you believe it, 2 sets of 3 large kitchen items.

The 3 large kitchen items, Fridge freezer, washing machine and cooker
were delivered and collected in September 2014
and now Argos are say, they were not collected
But now Argos charging me for 6 large kitchen items,
Yes 6 kitchen items,
when I only ordered the 3 above items and they were sent back

I have been receiving statements with the final balance of £1470 to be paid
By August 2015,
The details on the statements are like this
Matching dates, when delivered, matching order numbers, matcing prices for items and matching expiry dates for payments
Now Argos have the cheek, to add insult to injury
They are charging me for late payments..

I am hoping someone on here, has experience this problem and it got solved
with you re ring apology from them..

Hope you can help me x

tomtontom

Your post doesn't make much sense galeforce - why were the goods collected, do you have a receipt or any other proof of collection?