Can't order from Vodafone; payment constantly fails

mrochester

Hello

I'm trying to order a Vodafone Smart Ultra 6 on PAYG from the Vodafone website and no matter what credit card I use or when or where I try to place the order, the payment always fails. I've checked with my card issuers and there are no problems at their end.

I've been trying for over a week.

Does anyone know how to actually buy anything from the Vodafone website? It's like Vodafone are just trying to go out of business by first offering appalling customer service and then no even being prepared to sell you anything!

Many thanks

M.

mobilejunkie

Contact the Web Relations Team as instructed endlessly on the Vodafone Complaints thread.

Vodafone

Hi mrochester,

Thanks for making me aware of this.

If you still need help, email me via the Contact us form here.

To access the form you'll need to enter the code WRT135.

As well as stating your query in the question box, please also quote "MSE Forum".

Once sent, you'll receive an automated reply with a reference number. Post it on here and I’ll check I've received it.

Kind regards,

Lee

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Vodafone UK

mrochester

I've finally been able to order from the website.

boatman

Was there a certain tip or trick you found that worked and allowed you to purchase?
You are certainly not alone in having problems, took 6 attempts with 3 different cards before it worked for me..
As for the phone, best phone for the money bar none, shows Vodafone can get something right.

mrochester

No trick, it just eventually worked with a card that had failed about 30 times previously

mrochester

Phone has now arrived and successfully unlocked. Lord knows I had no intention of actually remaining a Vodafone customer!

Vodafone

Hi mrochester,

Thanks for letting me know that this is now resolved.

Kind regards,

Lee

Social Media Comms

Vodafone UK