Can anyone help?

minime5

Hi, not sure if this is what this can be used for but I am trying to get some advice. Last year my partner was in Iraq for 6 months and whilst out there we occasionally called each other using mobiles. Oops! Well the bill was £2000 but when checking it there were loads of Iraq numbers at the same time as we were on the phone. Well I disputed it with O2 and they looked into it, as the Mike had been told by one of his officers that other lads had had their SIM cloned. O2 said that this could not happen as he was in a foreign country, and there was nothing they could do. They even asked if he was having an affair! Now I am stuck where to go next as £2000 is a lot of money.
Can anyone give me some advice?

Thanks
x

Does anyone know if it is possible to clone a sim if the phone has not been stolen. This occured to my partner when he was in Iraq but the phone company are denying it can happen.
Trying to get info to argue the company

Thanks

No wasn't out of his sight. It was many Iraq numbers that had been called. Loads of different ones when he was out there for 6 months. Ran up a £2000 bill! I trust him competely so know it wasn't him calling god knows who

Browntoa

only if the sim was out of your sight for a long time

then they could argue that you were negligent in leaving it out

Buzby

It CAN be done, but the instances of it are few and far between - most SIMs will self-destruct if read improperly or tampered with, however if there is an issue with phantom charges, the acid test is to check BOTH the IMEI and IMSI codes, networks usually do this once a day, but many do it with every call. Since you know your own SIM ID and Phone IMEI, any phantom SIM will be using a different IMEI for the phone, and will be easy to identify.

Browntoa

did'nt you ask exactly the same question 6 months ago ??

Browntoa

merged your 3 posts into one post, the original from 6 months ago and the ones you posted today

Sid_Harper

thinking out of the box, corruption is rife in many countries, so what's stopping the network having a techie insider that can set up a software level redirection of charges of some local SIM onto your account?

minime5

Thanks for putting the 3 into 1. The reason for asking again was because I was basically ignored by O2.
My Dad had his card cloned over new Year and with a fight got his money back. Think that was because there were 5 others that it happened to and they said as it was in the UK they could trace it. Due to our one being outside the uK they can't trace it so therefore I suppose can't say for definite that it was cloned. The thing is if they look on the bill sometimes calls are at the same time so I would say it was pretty obvious!