Phonebox Direct - Return

jamesh

Hi,

I've taken a new contract on 3 with Phonebox Direct. (Phone arrived Monday)

However the coverage is bad at my house and I can't get video coverage when the checker on the website mentions I should be able to. But decent voice coverage would have been a start.

Called Phonebox they claim as I removed sim card from holder I can't return it.

Is there anyway I can get them to take the phone back and cancel the contract?

Thanks a million.

James

davidjones90

You have 14 days to cancel regardless. Mention the distance regulations selling act. Inform 3 as well. Its in their terms and conditions.

jamesh

Hi,

Thanks for the reply.

I've checked the terms from 3 in the box and it mentions if you use the phone you can't cancel the contract.

So by testing the phone for coverage have I shot myself in the foot?

davidjones90

As far as i'm aware as long as you return the phone in its orginal condition you are entitlted to cancel it within 14 days.

The sim card is irrelevant as it will be destroyed. I think PBD are playing games with you, have a look at the other thread.

regards

jamesh

About 5 calls later i have a returns number !

Still amazed that the first operator thought it was acceptable to have a phone contract that did not work at home.

Thanks very much !