Glass table patio sets not being recalled

SnowTiger

Azari wrote: »

Which part of "none of the retailers were bothered"..are you having trouble understanding?

According to Facebook posters. But that's not what dodger1 asked about.

Azari

SnowTiger wrote: »

According to Facebook posters. But that's not what dodger1 asked about.

Well, it was a bit of a 'when did you stop beating your wife' question.

The OP never said that her friend contacted Asda.

But if you had looked online and already discovered that the retailers were not concerned, it's quite likely that you wouldn't waste time covering old ground.

Pollycat

Azari wrote: »

Well, it was a bit of a 'when did you stop beating your wife' question.

The OP never said that her friend contacted Asda.

But if you had looked online and already discovered that the retailers were not concerned, it's quite likely that you wouldn't waste time covering old ground.

Really?
I don't see that.
If I had bought a table that spontaneously exploded, I would want some response from the retailer - regardless of what I'd read on FB.

That's why I asked the following questions:

Pollycat wrote: »

Did your friend complain to Asda at the time?
Did she get any response?

Have any of the retailers responded either directly to the people who've complained or on Facebook?

I'm curious what their stance is.

But seeing as ScarletMarble hasn't provided answers, then I guess her questions:

ScarletMarble wrote: »

Why are these retailers not bothered with something that will cause serious injuries? Why aren't these recalled?

will remain unanswered.

Azari

Pollycat wrote: »

Really?
I don't see that.
If I had bought a table that spontaneously exploded, I would want some response from the retailer - regardless of what I'd read on FB.

So would I, Pollycat, but in my experience so many people can't be bothered that I though, on balance (and because no mention was made of and contact), it was unlikely that OP's friend had.

I wish more people would make the effort, as it is because so many people take the attitude: "oh, it's not worth the hassle, it was only £xx", that (some) retailers get away with selling shoddy goods and offering shoddy customer service.

That's why I asked the following questions:

And at least you asked if her friend had contacted Asda rather than starting off asking what they said at a contact that probably never took place.

dodger1

Azari wrote: »

Which part of "none of the retailers were bothered"..are you having trouble understanding?


And why on earth would someone thank you for not reading the OP properly
and asking a redundant question?

Which part of this do you not understand

Then today, she saw a post on Mums Advice on Facebook and tables bought in Asda, Argos and Aldi have smashed into bits in warm weather. Obviously not fit for purpose. She shared the post.

Nothing about the friend going into or contacting Asda directly to register a complaint.

Azari

dodger1 wrote: »

[/B]Nothing about the friend going into or contacting Asda directly to register a complaint.

So you were well aware that she hadn't contacted Asda and yet you still asked:

dodger1 wrote: »

What did Asda say when she reported the breakage to them?

Seems a little to me.

dodger1

Azari wrote: »

So you were well aware that she hadn't contacted Asda and yet you still asked:



Seems a little to me.

Err no I wasn't aware that she hadn't contacted Asda as there was nothing in the op to say that she hadn't. I was giving the OP's friend the benefit of the doubt in doing the sensible thing.

Azari

dodger1 wrote: »

Err no I wasn't aware that she hadn't contacted Asda as there was nothing in the op to say that she hadn't. I was giving the OP's friend the benefit of the doubt in doing the sensible thing.

If that were actually true, rather than an excuse for the passive/aggressive tactic of asking about the outcome of something that you do not even know happened, you should have realised that either:

1) The friend had contacted Asda and they weren't bothered (since the OP would hardly have said that none were bothered if her friend had got a result). In which case your question was redundant.

2) She hadn't contacted Asda, in which case you question made no sense.

ivavoucher

I had the same problem with this patio set.

refunded without a problem.

dodger1

Azari wrote: »

If that were actually true, rather than an excuse for the passive/aggressive tactic of asking about the outcome of something that you do not even know happened, you should have realised that either:

1) The friend had contacted Asda and they weren't bothered (since the OP would hardly have said that none were bothered if her friend had got a result). In which case your question was redundant.

2) She hadn't contacted Asda, in which case you question made no sense.

There was no way of realising either 1) or 2) from the op as there was insufficient information. Many threads on this forum are started with limited information which then comes forth after questions are asked.