Help - bike snapped in half!

penguingirl

Surely even if it was second-hand it should be fit for purpose?

When you buy a bike in Halfords do you give any details? I got mine through cycle2work so they took my name/ address etc but they seemed to match it up to a code from my bike- almost like they were registering it. Did they do anything similar when you bought it?

I'd be tempted to tweet/ put it on their facebook page. Or contact Halfords HQ and go through them as a manufacturer rather a seller.

molerat

Have you been back to the store you bought it from, they should be able to track and print a copy receipt. In fact any store should be able to print a receipt from another store but they need a fair bit of information to do it. The problem is that it takes someone who knows how the system works and actually cares and they are few and far between, most having told Halfords to stick their job

System

molerat wrote: »

Have you been back to the store you bought it from, they should be able to track and print a copy receipt.

Good luck with taht, asking them to find a receipt when OP can't even remember what year it was bought

I got the bike 2/3 years ago

TBH they have no obligation to hunt through their system

molerat

A bike should be linked to a OP's name.

System

As a cash sale?

molerat

Yes, Halfords sell bikes to named people not just as a simple till sale.

culpepper

wont the bike have a frame number and wouldn't that have been logged by halfords when they sold it?
OP can you not remember anything about the year that it was purchased for example were the olympics on that year....did you maybe tweet about it when you bought it , did you talk about it at work etc..things that you might still have a record of , even photos of you on it just to help you pin point the purchase better

prowla

penguingirl wrote: »

Surely even if it was second-hand it should be fit for purpose?

Well, some warranties only apply to the initial purchaser; I'm not sure about Halfords and bikes.

Retrogamer

penguingirl wrote: »

Surely even if it was second-hand it should be fit for purpose?

Only if bought from a business, otherwise caveat emptor.

Being able to use SOGA and fit for purpose applies clause applies to the person / business you bought something from, not where it originated.

Unless the OP can prove they purchased it with a receipt then i don't think there's much that can be done.

macman

penguingirl wrote: »

Surely even if it was second-hand it should be fit for purpose?

When you buy a bike in Halfords do you give any details? I got mine through cycle2work so they took my name/ address etc but they seemed to match it up to a code from my bike- almost like they were registering it. Did they do anything similar when you bought it?

I'd be tempted to tweet/ put it on their facebook page. Or contact Halfords HQ and go through them as a manufacturer rather a seller.

Er, no, not if bought secondhand privately. The OP would then have no contract with Halfords, only with the vendor-who would have no liability whatsoever.
The OP cannot prove where they bought it or when, so Halfords are only going to offer any settlement on a goodwill basis.