Online grocery minimum spend

bundly

consumers_revenge wrote: »

Why are you guys not saving a fortune in aldi??????

Some people don't have an Aldi nearby.

For me, the bus fare there and back £3.60) is more than the cost of an Asda delivery (and with the latter I don't have to lug it all back on a bus, which I hate!) Single bus fare to get there is £2; taxi back is £7.

simple_living

this minimum basket is fine for me as I have my adult son with me and 2 cats and buy their Cava too, which I love.
But I also shop online for my elderly mom from them too - and she just cannot justify spending more than about £30 a week, usually, and often less, because things would be wasted or she doesn't have the fridge/freezer/cupboard space.
I am thinking of trying to add her shopping onto mine and then taking it up the road to her, although I will find it difficult, for health reasons, to carry heavy bags.
Those who have asked why we bother, and don't shop at Aldi etc - I used to when I was more healthy - but don't have a car and taxis too expensive and tiring.

I looked into Sainsbury's for mom ages ago - but besides the fact that their prices are higher, generally, it would have meant that high delivery charge (for baskets under £40), which they have had for ages- which defeated the object.

sarah1972

consumers_revenge wrote: »

Why are you guys not saving a fortune in aldi??????

Just buy a few non available items from tescos or asda on the way back.

Because my nearest Aldi is 20 miles away

jcb2

alanq wrote: »

I got that from Customer Service and also took umbrage that it did not address the issues raised. I am not interested in Tesco's reasoning I just want my deal honoured. On pressing for something better I got a reply referring me to item 11 of the Terms & Conditions which at least was a response of sorts.

If you are thinking of trying to fight Tesco on this, take a look at whether they have conformed to the current 2013 consumer regulations. One part of this is that the contract should be supplied in "durable form" which can include a letter or an email. It does exclude a pointer to a general website, as this can be changed, and in this case has been changed. As far a I can see, I never received a contract in durable form, but at several points got a pointer which now points to the amended t&cs with the £40 minimum. Everything I received (offer by email to a confirmation letter) referred to a £25 minimum shop without any qualification. These also included the pointer to the website t&cs but that has changed so I can no longer see what I was supposed to have signed up to. I could argue that there is no valid contract and the promises in the promotional literature apply.

John

Kaye1

Hmm, this is an interesting thread, I've always wondered about this.
We live at least 15 miles away from any of the big name supermarkets, so often when I get a £1 delivery slot, I know I couldn't drive there and back for £1 of petrol alone. Then packing etc.
My weekly orders are probably enough for them to make some money on but I can see why, for our area geographically, they probably would be losing out on a £25 shop.
I think that is why Ocado have moved into the market- they don't have any stores, all shopping comes from a specific automated warehouse which picks it by computer system. I think it also allows them to keep a better control of their stock.

alanq

Kaye1 wrote: »

I think that is why Ocado have moved into the market- they don't have any stores, all shopping comes from a specific automated warehouse which picks it by computer system. I think it also allows them to keep a better control of their stock.

My Tesco Home Deliveries have been coming from such a warehouse ("Grocery Dotcom Centre"). I don't accept substitutions and don't recall any delivery where an item has been out of stock. (sometimes an item has been flagged as out of stock at the point of ordering).

Nada666

bundly wrote: »

Nada 666

Statistical bulletin: Families and Households, 2013



"There were 26.4 million households in the UK in 2013. Of these, 29% consisted of only one person..."

Single-person households buying less than £40 of food per shopping event is not "abuse" of the retailer.

http://www.ons.gov.uk/ons/rel/family-demography/families-and-households/2013/stb-families.html

That will be my final response to Nada666.

I rarely spend more than £5 in Tesco. Might be able to find £10 of stuff. Should I be offered 'free' delivery? What about if you only want a £3 lunch deal - should they be delivered individually for free?

Again, situation not complicated. They offered a low minimum spend to provide flexibility. Turned out too many only spent that. They have to change the terms. No customers have lost out - their previous deliveries were honoured at the given price. Those for whom the new basket amount is too high will be allowed to end their association.

I'm not the troll - screaming consumer rights and egregious 'ooman rights violations over every petty change is far more suspect behaviour.

bundly

pendulum wrote: »

In a nutshell, it started as a market share grab. The home delivery service was offered to lure customers from other supermarkets due to the convenience factor. It did exactly that, it poached customers from rival supermarkets.

I think you are 100% right.

alanq

jcb2 wrote: »

Everything I received (offer by email to a confirmation letter) referred to a £25 minimum shop without any qualification. These also included the pointer to the website t&cs but that has changed so I can no longer see what I was supposed to have signed up to. I could argue that there is no valid contract and the promises in the promotional literature apply.

I have checked my emails and neither my original Delivery Saver order confirmation or renewal confirmation mention a minimum spending limit. To the best of my knowledge I was not sent a copy of the original agreement in durable form and certainly not since renewing in May.

I did manage to get a screen dump on the day I received the email imposing a minimum of £40. The screen still showed the offer of "Once a day deliveries (over £25) for every day included in your plan".

I am not sure I want to argue that there is no valid contract. It is not a case of me trying to get out of a contract quite the opposite. I want to argue that the condition that allows Tesco to change the terms at will is unfair. I am trying to get Tesco to honour the original agreement.

Blackpool_Saver

Hmmm, just checked mine, no way round it so a 39 spend will cost 43 still prefer online though.