Thomson Flight Experience

daveyjp

leylandsunaddict wrote: »

Where did the cabin crew member sit that would normally have been occupying that seat? There isn't usually any spares. I'm very surprised they allowed a member of the public to sit in one for the entire flight.

Up front with the pilots. Aircraft have a jumpseat for such occurences.

Voyager2002

moreofthegoodstuff wrote: »

I'm booked on the dream liner and I thought alcohol was included?

I flew on the Thomson dream liner in 2013 and am absolutely certain that alcohol was not included. I discreetly drank my duty-frees from the airport rather than paying their prices

(Meals were included, complete with soft drinks, and the in-flight entertainment was pretty good.)

bagand96

I agree with other posters that £25 is insulting. However, compensation in cases like this can actually be quite complicated.

Technically you are entitled to compensation for services paid for but not received. As another poster has said, Thomson's contract was ultimately to get you from A to B which they did. Things like inflight entertainment and aircraft facilities are always subject to availability and change as per T&Cs. You could however labour the point considering how much Thomson advertise said facilities.

Alcoholic refreshment is an interesting one. Again Thomson advertise drinks included. However they will probably stick to their flight safety excuse.

Out of interest what was the crew seat like? On most aircraft they a nothing like as comfortable as passenger seats and are often fold away as they are only designed for take off and landing.

In terms of compensation. Not sure if it's relevant or not but as a benchmark the European Regulation on flight compensation. This covers downgrading:

Article 10

Upgrading and downgrading

1. If an operating air carrier places a passenger in a class higher than that for which the ticket was purchased, it may not request any supplementary payment.

2. If an operating air carrier places a passenger in a class lower than that for which the ticket was purchased, it shall within seven days, by the means provided for in Article 7(3), reimburse

(a) 30 % of the price of the ticket for all flights of 1500 kilometres or less, or

(b) 50 % of the price of the ticket for all intra-Community flights of more than 1500 kilometres, except flights between the European territory of the Member States and the French overseas departments, and for all other flights between 1500 and 3500 kilometres, or

(c) 75 % of the price of the ticket for all flights not falling under (a) or (b), including flights between the European territory of the Member States and the French overseas departments.

Technically downgrading is between passenger classes like First/Business/Economy. But I think you could successfully argue you were downgraded and ask for the compensation set out there in further communications with Thomson.

I'd also try hounding them on social media.

PompeyPete

Voyager2002 wrote: »

I flew on the Thomson dream liner in 2013 and am absolutely certain that alcohol was not included. I discreetly drank my duty-frees from the airport rather than paying their prices

(Meals were included, complete with soft drinks, and the in-flight entertainment was pretty good.)

Flew back to LGW from Bridgetown on Dreamliner last December, and booze was included.

Flew LGW to and from Phuket this March/April on Dreamliner. Again booze was included.

Excellent aircraft, and v.efficient cabin crew.

littlereddevil

malkie76 wrote: »

Next time wait until the last minute and ask to be offloaded and put on the next flight (assuming you have luggage in the hood). Suddenly they'll find a solution to avoid missing their take off slot while offloading your luggage.


I would have done exactly the same!
No way would I have accepted that, just on principle if nothing else