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mse energy club/ sainsburys problems
asparagus1968
Posts: 1,787
Forumite
Hi, anyone else had issues?
Started the switch in early feb with sainsburys. electric went through fine, gas didn't. DDs started for electric. have rang sainsburys a good few times, they don't call you back when they say they will.Then different people telling me different reasons, only for amore senior person to tell me I have been given incorrect info and that he is sorry- says someone will ring regularly to keep me updated, then they don't! Finally the Gas DD starts in June. Can't logon to sainsburys site-says my account is now with BG, logged on to BG site, submitted complaint-no response 3 weeks later. Now my account is back with Sainsburys!
I emailed on a complaints form, waited a week-no response, emailed again- another week-no response. Rang complaints dept last Thursday. Was told there is someone "handling" my complaint. She will ring Friday, between 3pm and 8pm......no call came.
Rang about 1215today- she is on her break and will ring me today- STILL WAITING.
Have had two "alerts" from the MSE energy club to say there is a better dea lto be had, but didn't dare start a switch again until this is all sorted.
any advice please?
Started the switch in early feb with sainsburys. electric went through fine, gas didn't. DDs started for electric. have rang sainsburys a good few times, they don't call you back when they say they will.Then different people telling me different reasons, only for amore senior person to tell me I have been given incorrect info and that he is sorry- says someone will ring regularly to keep me updated, then they don't! Finally the Gas DD starts in June. Can't logon to sainsburys site-says my account is now with BG, logged on to BG site, submitted complaint-no response 3 weeks later. Now my account is back with Sainsburys!
I emailed on a complaints form, waited a week-no response, emailed again- another week-no response. Rang complaints dept last Thursday. Was told there is someone "handling" my complaint. She will ring Friday, between 3pm and 8pm......no call came.
Rang about 1215today- she is on her break and will ring me today- STILL WAITING.
Have had two "alerts" from the MSE energy club to say there is a better dea lto be had, but didn't dare start a switch again until this is all sorted.
any advice please?
LIVE SIMPLY * GIVE MORE * EXPECT LESS * BE THANKFUL
0
Comments
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My advice would be to post on The Energy Board.
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thank you!LIVE SIMPLY * GIVE MORE * EXPECT LESS * BE THANKFUL0
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