Where to report use of 084 number

andycris3107

I rented a car from Hertz over the weekend and encountered a problem which left me stranded for around 4 hours on Saturday morning.

My anger and frustration weren't helped by the fact that the only numbers provided by Hertz for customer support are 084 numbers - which my mobile operator charges 40p a minute to call. Having been told by the breakdown service that they couldn't help with my issue I spent 4 hours calling both the rental office (Heathrow) and Hertz central customer service. Heathrow failed to answer any of my calls while the central customer service were sympathetic but had me on hold while they too tried to contact the office. All in all I must have spent a fortune on calls.

While I'm in the process of claiming this back though I'm looking for the specific detail on use of 084 numbers as I understand that these were not permitted as of June last year when the CCR's came into force. I can't though seem to find the exact detail. Can anyone help?

wealdroam

andycris3107 wrote: »

While I'm in the process of claiming this back though I'm looking for the specific detail on use of 084 numbers as I understand that these were not permitted as of June last year when the CCR's came into force. I can't though seem to find the exact detail. Can anyone help?

Regulation 41 of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 covers that.

NotRichAtAll

am gonna guess you have a decent modern phone that has access to the web?
http://www.saynoto0870.com/companysearch.php

here's the heathrow number for next time and also the central reservations number
020 8897 2072
020 7365 3340

andycris3107

Does anyone know WHERE to register a breach of these regulations specific to the use of 084 numbers?

LABMAN

andycris3107 wrote: »

Does anyone know WHERE to register a breach of these regulations specific to the use of 084 numbers?

I would contact OFCOM and see what they say.

unholyangel

LABMAN wrote: »

I would contact OFCOM and see what they say.

I believe OFCOM only deal with complaints about telecommunication providers.

Trading standards might be more useful given OP is complaining about a car hire provider rather than telecommunications.

MothballsWallet

wealdroam wrote: »

Regulation 41 of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 covers that.

Just as an aside, this doesn't apply to financial companies though.

As I understand it, the law gives them an exemption: the FCA says that they should be moving their numbers away from the 084 codes anyway, even though the law (as it stands at the moment) says they don't have to.

forgotmyname

Try 0345 instead of 0845, Seems that can work sometimes.

Work a try anyway. One to remember.

visidigi

Not sure I'd bother.

The rules is they must offer a non 084.

Which they do.

https://www.hertz.co.uk/rentacar/customersupport/index.jsp?targetPage=faqsRightNow.jsp

Click call on the right.

cookie365

This is the sort of thing that Radio 4's Moneybox likes to pad out the programme with, see if they're interested.

Ian011

Breaches of Regulation 41 of the Consumer Contracts Regulations 2013 can be reported to Trading Standards via the Citizen's Advice national Consumer Helpline on 0345 404 0506.