Where to report use of 084 number

derrick

Ian011 wrote: »

Breaches of Regulation 41 of the Consumer Contracts Regulations 2013 can be reported to Trading Standards via the Citizen's Advice national Consumer Helpline on 0345 404 0506.

Your having a laugh:D, TS will not be interested, this is a response from a FOI request last year:-

"Regulation 41 of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, does not create a criminal offence for failure to comply and therefore is not actionable by Trading Standards.

The Regulation creates rights for the consumer which entitles them to a refund of any costs incurred over and above the cost of calling a basic rate number should the business fail to comply with the requirement to provide a telephone line at the basic rate.

I can advise therefore that the information provided regarding CPC has been recorded but no further action has been taken at this time. However, the intelligence received will be considered and used when providing advice to Lancashire businesses in light of the changes to this legislation."


The consumer will have to request from the trader or take court action if trader does not comply!


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