Loss of some TV channels following thunder ?

Susan1942

Last night we had a thunderstorm This am my TV was not tuned it said I have 2 sets in 2 different rooms
I have retuned them both several times but I am missing a lot of channels No BBC channels at all When I scroll down I have several lots of channels 3 4 5 etc total of 39 channels in all
I live in a retirement apartment My block which has got 7 flats the ariel is in the attic I am on the top floor 3rd
A friend who lives in another block has got no problem with her TV
I have unplugged the tv reconnected the ariel to no avail The signal is saying 45% and the quality is 70% Any advice
Both TV's are the same Any help please
Not sure if this is the correct place to post thhis

HappyMJ

It's a good place to post. TV make and model would be very helpful.

JJ_Egan

Retuned the channels ??

Susan1942

My 2 TV's are effected
SAMSUNG UE46F6500SB XXU LED TV
This TV has got a HUMAX HDR 2000T HD
DIGITAL RECORDER
The other TV Sony is built in free view so no added appliances
SONY XDL 32W 4000
I have retuned both TV's several times but only 39 channels 4 of that being Radio
When I retune it normally would say save which I have done and then it would say language
followed by Country
and then Tyne Tees
or Yorkshire I would click on Yorkshire as I live in Harrogate
Hope this information helps I am desperate to see the tennis this pm I can watch it on either my laptop or my tablet but not the same
Many thanks Sue

molerat

Is it a communal aerial ? Check with someone else in the block as it could be an aerial problem. Maybe worth unplugging the aerial, retuning with no aerial, when it gives up plug in and re tune again. This clears out all the conflicting channels.

Susan1942

Thanks will try that and see how it goes Sue

Susan1942

I have checked with a neighbour (7 Flats in total)
She has no TV at all I offered to tune it in for her
Disconnected the ariel both TVs No channels found Retuned it again with ariel in place and still have 35 TV a lot of them repeats and it says 4 radio so 39 in total Perhaps the lightening has hit the roof?
Any further advice would be appreciated I will have to watch the Tennis on wifi
Thanks again

kwikbreaks

As it is a communal aerial it will almost certainly go through a distribution amplifier and that has probably been damaged by the storm. I'm guessing you must be paying some service charges - contact the company that charges them to fix it.

Susan1942

Thanks for that Yes we have a management company and a manager who will not be in until Monday Will have to wait until then I assume When this aerial was installed it was put in and the charge etc is covered by that contract so no personal charge to me Cost will be met out of the funds
I am now watching the tennis on my ipad at the moment but can do too on the laptop
Thanks to all who have very kindly come to my rescue Sue

Susan1942

Question Why am I able to get some programmes ?? No BBC programmes at all

Sue

enfield_freddy

when you scan , you will see it searches channels , (your area) when you get to (say) channel 59 a great batch of transmissions are found , same again when it gets to (say) channel 67 , your Ariel /amp is not receiving channels from one of those numbers , maybe the BBC are all on one channel.