Motorbike service

sithmaster

Hi all I'm trying to book my er6f into my dealer for its 7500 mile service, I asked for Saturday 25th July giving 3 weeks notice.

I was then told they can not do this job on any Saturday as it's a 3 hour job and are only open from 9-1

After saying I work mon-fri they said it's a common problem and I will have to attend on a week day.

Personally I don't think it's fair for kawasaki to ask there customers to have a day off work possible unpaid to have a service.

After emailing kawasaki about the problem they pretty much said the same and added if I take it elsewhere my warranty may be void

What can I do?

I don't really want to have a day off work just for a service

captainawsome

Use a different dealer. Any Kawasaki main dealer is approved, but the standards may be much different

Babbawah

I'm guessing that the bike is used for day to day transport rather than a weekend toy?

Have you asked if the dealer can sort out a courtesy bike or even a test ride ?

Don't listen to advice that you can take it anywhere, there's lots of spanner monkee's in non franchised bike shops and unless you KNOW and can trust the workshops reputation then stay well away.

facade

As you are paying through the nose so as to keep the warranty without any wriggle room for Kawasaki, can't you book a day's holiday?
Otherwise, take the hit on a days unpaid, and add it to what the service costs. You can make a day of it by booking a testride as above, but be careful that you don't buy the 'bike you test.

Personally, I get the first service done (and grind my teeth over the price)
then that is the last time any spanner monkey sees my bike. (unless I am trying to claim on warranty)

Bike servicing is really easy, yet a dealer charges hundreds of pounds for little more than oil & filter, plugs, a few squirts of oil and a couple of visual checks.

sithmaster

Babbawah wrote: »

I'm guessing that the bike is used for day to day transport rather than a weekend toy?
Yes it's used every day

Have you asked if the dealer can sort out a courtesy bike or even a test ride ?
They said they can't offer me a courtesy bike as I have had my full licence for less than a year

facade wrote: »

As you are paying through the nose so as to keep the warranty without any wriggle room for Kawasaki
That quoted me £350
, can't you book a day's holiday?
Sadly no I have had to reserve my holidays for time off when my son is having an operation

Otherwise, take the hit on a days unpaid

I would but my partner is already off unpaid due to sons health

Babbawah

facade wrote: »

You can make a day of it by booking a testride as above, but be careful that you don't buy the 'bike you test.

I AM that man !

facade

Babbawah wrote: »

I AM that man !

I've done it too, and you waste your money on the service, as you trade it back in.


Anyway OP, your options are limited then

1) find another Kawasaki dealer who does servicing on a Saturday
2) get it done by an indepenent, using a genuine Kawasaki filter.
3) do it yourself, with a genuine Kawasaki filter, premium oil and new plugs, and save about £280. You will have to argue about warranty if something fails though.

Do a google search on er6n manual and the first hit is a pdf manual. You will have to take the plastic off yourself, but the er6f is the same bike underneath.

Norman_Castle

4, Find another way to get to work.

Richard53

facade wrote: »

You can make a day of it by booking a testride as above, but be careful that you don't buy the 'bike you test.

Babbawah wrote: »

I AM that man !

I went in to get a small tub of brake grease for my Suzuki Bandit and came away with a Ducati. No regrets, but it was embarrassing how I was played by the dealer.

Moto2

Leave it at the dealers on a week day and drop the keys through the letter box?
Pick it up in the evening using the spare key, return on Saturday for your keys and paperwork.

bazster

I think demanding a service on a Saturday is a bit precious, many dealerships are too busy selling stuff on weekends to bother about the workshop. Arranging grease-monkey appointments midweek is just part of owning a vehicle. Yes it's a pain, but there you are.

Why not ask them if you can drop the bike into them last thing on a Thursday and pick it up Saturday morning?

You will not invalidate the warranty if you have the service done by someone competent, that's the law. Doesn't have to be a Kawasaki stealership, but competent is the watchword!

Having said that, I'm with facade: if you read the service schedule on any modern bike there will be a scary-looking list of maybe 50 items, but about 48 of them will simply say "check". The only things that require anything beyond an inspection will be changing the oil and filter, and every other service or so, changing the plugs. Easy-peasy, I've never had a stealership service a bike beyond the first free service and I've never had a breakdown either (other than an ECU failure, which isn't preventable by servicing!)