Camera Mis-read of car reg

mick9898

Hi,

Decided to join here to get some advice. I got a parking charge through the post from G24. I have never had one before. The charge is for somewhere I have never been to in my life and the number plate and car in the image is not mine (completely different make and colour), and I have never seen the vehicle before either.

I wrote to G24 explaining all this and that it was a camera misread, although very visually similar (E is an F, 3 is an 8) and suggested they look up the number plate they sent me in the image with the DVLA.

They got back to me saying the appeal was refused as the DVLA says I am the registered keeper, however this is not true.

They did say as a gesture of goodwill if I were to take pictures of my own car they would investigate the matter further, but I am reluctant to provide this company with too much info from what I have read on this forum about them.

It is very frustrating, since the camera has made a mistake, and I am wondering why I should have to prove anything, since the fine is nothing whatsoever to do with me.

Should I now appeal to IAS or leave it, like others have suggested, as there is mention of Debt Collectors in the letter.

This is part of email from G24:

"The system has read the vehicle registartion correctly and the DVLA identified you as the registered keeper. Please can you provide images of your vehicle within 14 days so we can investigate further. "

The_Slithy_Tove

For what it's worth, you may as well appeal to the IAS with the single appeal point that your car was never at that location. Demand that G24 provide solid evidence otherwise, i.e. clear, unambiguous photos. With a misread, as this surely is, the make and colour of the car are likely to be different from what the DVLA have provided. Are they that dumb?

Or you could reply to G24 saying they don't need photos of your car, they just need to look at the ones they have and compare make (if discernable) and colour of what the DVLA info says.

Alter_ego

The_Slithy_Tove wrote: »

For what it's worth, you may as well appeal to the IAS with the single appeal point that your car was never at that location. Demand that G24 provide solid evidence otherwise, i.e. clear, unambiguous photos. With a misread, as this surely is, the make and colour of the car are likely to be different from what the DVLA have provided. Are they that dumb?

Or you could reply to G24 saying they don't need photos of your car, they just need to look at the ones they have and compare make (if discernable) and colour of what the DVLA info says.

Presumably G24 sent the wrong number to DVLA to identify keeper.
ie the misread one. DVLA would not be providing make or colour of car.

enfield_freddy

so , G24 have misread your numberplate (due to faulty equipment) and applied to the DVLA fraudulently , for your info ?

mick9898

enfield_freddy wrote: »

so , G24 have misread your numberplate (due to faulty equipment) and applied to the DVLA fraudulently , for your info ?

Yes I guess that is exactly what they have done. The whole thing is nothing whatsoever to do with me, and I am being threatened by debt collectors and court action. It is absolutely ridiculous.

Alter_ego

enfield_freddy wrote: »

so , G24 have misread your numberplate (due to faulty equipment) and applied to the DVLA fraudulently , for your info ?

Surely they have misread someone else's number plate?

mick9898

Yes, they have misread someone else's number plate and I am still a bit lost as what to do. G24 probably think I am lying or something and cannot be bothered to pay the fee to look up the actual number plate which is in the picture I was sent and which is printed on the paper also in text. The number plate on the picture is clear as day and it is certainly not mine (although does look similar)

I think there must be a 2 part process. the ANPR system reads the number plate characters electronically, and it is that which is queried to the DVLA. The 2nd part is the actual image taken from the camera and that is what was sent to me and not queried with the DVLA.

GingerBob_3

Could this one not be left until such time as;


a) someone, e.g. debt collector, calls round and before ordering them off your property you tell them to glance at YOUR car number plate, or:


b) roll up at the county court with your car reg document and invite the judge to inspect your motor.


Why should anyone have to waste their time on this sort of crap?

enfield_freddy

GingerBob wrote: »

Could this one not be left until such time as;


a) someone, e.g. debt collector, calls round and before ordering them off your property you tell them to glance at YOUR car number plate, Not a cat in chance of them actually coming to your house (civil) , only way would be after a CC case , not answered and a CCJ made against the OP


or:


b) roll up at the county court with your car reg document and invite the judge to inspect your motor.


Bring it on , do not forget to have your claim form filled in for costs


Why should anyone have to waste their time on this sort of crap?

One photo (only) of your car , sent by email to the PPC , after that , sit back!!¬!

Umkomaas

Complain to the DVLA - if you're sending any photographs send them to the DVLA as absolute proof - ask them to now require the IPC to sanction G24 and ask them to confirm that they will deny G24 further access to the DVLA database, given their appalling maladministration.

DVLA email contact details in the NEWBIES FAQ sticky, post 6.

Half_way

Do you have any idea where the car park is?
I would be tempted to get in touch with the owners and tell them in no uncertain terms to stop this immediately, and report them to trading standards over the actions of their agents.
Also tell the car park owner that you will be holding them liable for their agents actions, any letter sent by their agents will/may incur a fee of £18 per hour (or part there of ) as a result of dealing with their incompetence and wilful lack in their duty of care by allowing a company with a such as G24 ( or any other IAS/BPA affiliated company ) to operate in their car park as their agents.