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Connected to the Wrong Tariff - o2

Set up a new contract with o2 just over a week ago through Dialaphone. I had chosen the o2 400 contract @ £35p/m. However, I have just received an e-mail from Dialaphone, telling me that o2 have connected me to the wrong tariff. No more details than that, I'm afraid.

I'm waiting for o2 to get back to me with more details, but in the meantime, does anyone else have any experience of this? Is it likely to be nothing more than an innocent mistake, or have other people suffered with this kind of thing in the past?

Cheers.
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