Vodafone Porting Question with regards to mobiles2yourdoor

spunky

Hey guys,

I've been thinking of ordering from mobiles2yourdoor but I want to port my existing number from O2 to the Vodafone network. So I emailed mobiles2yourdoor, below are their responses:

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Dear Sir /Madam,

Thank you for your recent enquiry to Mobiles 2 Your Door.

The handset will state if it is a clearence or refurbished one. You are unable to port numbers to Vodafone via web sales.

Kind Regards

The Mobiles 2 Your Door Customer Services Team

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So first off they tell me they do not offer a porting service, which to be honest if fine with me as I much prefer to do it myself.

However when I email them for clarification if porting my number myself will impact the cheque back this is their response:

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[FONT=&quot][/FONT]Dear Sir /Madam,

Thank you for your recent enquiry to Mobiles 2 Your Door.

Vodafone will not port the number directly. However this would not reflect on the cheque back. You would just be required to also send a copy of the very first bill with the original issued number on swell as the latest bill at time of claiming.

Kind Regards

The Mobiles 2 Your Door Customer Services Team
*****************************************************

So they are saying Vodafone won't port numbers, which is somewhat odd as I phoned them today and they said they would indeed port numbers. Also I thought by law or at least as an agreement between network operators you could port your number from one network to the other.

Does anyone have any further info on this and am I missing something?

Thanks,

Spunky

spunky

Ok this is odd, I've just called Vodafone again and spoken to another CS rep and this time I've been told that Vodafone will not port numbers if you take a deal with a reseller.

Does anyone know why this is or if there is a way around this?

I'd really like to keep my number and I would really like to take this deal. So it's a bit frustrating really, especially as I've done this between T-mobile, 3 and O2 with no problems whatsoever. What's so special about Vodafone?

userdefinable

I am currently investigating the same thing, if I can't keep my number then vodaphone will loose my business, simple.

thesaint

It's been discussed a million times before, but basically:

a. Resellers have to pay for your port to Vodafone.
b. It takes them a long time to process.
c. It can mess up their commission.

If you want to keep your number DO NOT TAKE A VODAFONE CONTRACT.

spunky

thesaint wrote: »

It's been discussed a million times before, but basically:

a. Resellers have to pay for your port to Vodafone.
b. It takes them a long time to process.
c. It can mess up their commission.

If you want to keep your number DO NOT TAKE A VODAFONE CONTRACT.

So is there no way an individual can port their number to Vodafone when taking a contract with a reseller, even if it involves paying a fee for the service?

ferret

When you buy Directly from the Network they can Port your number in at time of connection, but it is a manual process and is a pain in the rear.

For independant retailers it's very expensive as they have to purchase their numbers from the network, so if CPW (for instance) provided you with 07809 xxx xxx they'd use up that number from their allocation with Vodafone. They would then have to pay Vodafone UK a cessation fee for disconnection of that number when the customer decides to port in, which can also result in loss of network commission and possible clawbacks.

Vodafone's customer billing provisioning system that links into their billing system doesn't support after connection porting

spunky

Thanks Ferret,

That clears it up a lot. As some of the Vodafone deals are so good I think I'll port my existing number to a pay as you go SIM and just get the new number from Vodafone.

Thanks again.

Mobile_Mole

spunky wrote: »

So is there no way an individual can port their number to Vodafone when taking a contract with a reseller, even if it involves paying a fee for the service?

Of course it is possible. You just need to go via a dealer that will actually port to Vodafone. I have a list if you are interested - PM me.

As Vodafone (and O2) ports require some effort by the dealer, many choose not to facilitate these or instead charge a small admin fee.

computerbar

Mobile_Mole wrote: »

Of course it is possible. You just need to go via a dealer that will actually port to Vodafone. I have a list if you are interested - PM me.

As Vodafone (and O2) ports require some effort by the dealer, many choose not to facilitate these or instead charge a small admin fee.

Please check your Messages

CBR1

I've just taken out a new mobile through mobiles2yourdoor on the Vodafone network only to find out that I can't port my number across. M2YD say they can't do anything - that it's Vodafone's responsibility to port the number across. Vodafone tell me that M2YD should never have connected me before getting my PAC code from me. M2YD say that connection is automatic on confirmation of delivery of the handset. So after a game of M2YD/Vodafone telephone tennis :mad: I'm now at the stage of waiting for a call-back from a Manager at Vodafone. M2YD's website states taht "We currently only support number porting when transferring to T-mobile, Orange, Three, Virgin and BT Mobile, but not Vodafone or O2". So if they can do it to 5 why not to Vodafone or O2?
I have to keep my existing number but the deal I got (essentially 12 months free on a cash back basis) from M2YD is a good one (assuming they pay out!). It seems my only option is to cancel the M2YD deal and try to get another one with someone who CAN port the number across.. Any ideas?

mcmanlyn

Vodafone & o2 porting needs to happen at point of sale (the others can be done afterwards by calling their customer service & passing on the PAC). Mobiles2YourDoor don't have the facility to put through a PAC when you order. So as you can't enter your PAC on their order form, you will have to cancel this order and take a new deal with a retailer that can port numbers to Voda!

Mobile Outlet, BuyMobilePhones or Vodafone Direct are the only ones I know of that can port to Voda.