Virgin Media Issues

Cotta

Hi All,

My Virgin Media broadband connection has been uncharacteristically sluggish and prone to disconnecting. I have been on the phone to the customer care number all morning to no avail (08000521920 ), are there any better ways to resolve this issue?

Thanks

JJ_Egan

Reboot router check for outages in your area ( very relevant with current weather )

Cotta

JJ_Egan wrote: »

Reboot router check for outages in your area ( very relevant with current weather )

Doesn't seem to be any issues in my area and a router reboot has not solved the problem.

reddwarf2002

Cotta wrote: »

Doesn't seem to be any issues in my area and a router reboot has not solved the problem.

I've been having similar problems since last night. It coincided with me giving VM 30 days notice to disconnect so I initially thought the agent had messed something up. On closer inspection of my router firmware today I have noticed that it has updated to a newer firmware (V2.01.03) which has probably broken something that was working perfectly well.

I would hazard a guess that your superhub has updated with the newer firmware too...in which case there's nothing much you can do apart from wait for them to fix the firmware.