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Virgin Media Issues

Cotta
Cotta Posts: 3,667 Forumite
in Broadband & internet access
Hi All,

My Virgin Media broadband connection has been uncharacteristically sluggish and prone to disconnecting. I have been on the phone to the customer care number all morning to no avail (08000521920 ), are there any better ways to resolve this issue?

Thanks

Comments

  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Reboot router check for outages in your area ( very relevant with current weather )
  • Cotta
    Cotta Posts: 3,667 Forumite
    JJ_Egan wrote: »
    Reboot router check for outages in your area ( very relevant with current weather )

    Doesn't seem to be any issues in my area and a router reboot has not solved the problem.
  • reddwarf2002
    reddwarf2002 Posts: 608 Forumite
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
    Cotta wrote: »
    Doesn't seem to be any issues in my area and a router reboot has not solved the problem.

    I've been having similar problems since last night. It coincided with me giving VM 30 days notice to disconnect so I initially thought the agent had messed something up. On closer inspection of my router firmware today I have noticed that it has updated to a newer firmware (V2.01.03) which has probably broken something that was working perfectly well.

    I would hazard a guess that your superhub has updated with the newer firmware too...in which case there's nothing much you can do apart from wait for them to fix the firmware.
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