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First direct having problems

typistretired
typistretired Posts: 2,099 Forumite
Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
in Budgeting & bank accounts
Just tried to log onto my first direct account and the message came up that they are currently having problems and to try again later.
"Look after your pennies and your pounds will look after themselves"
«1

Comments

  • meer53
    meer53 Posts: 10,217 Forumite
    Tenth Anniversary 10,000 Posts Combo Breaker
    I've logged on no problem ?
  • grumbler
    grumbler Posts: 58,629 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Most likely it's just a 'stock' message that pops up after any minor problem.

    No problems here.
  • typistretired
    typistretired Posts: 2,099 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    the message says "sorry, there appears to be a system problem, please try again later". Only trying to make an internal transfer.
    "Look after your pennies and your pounds will look after themselves"
  • grumbler
    grumbler Posts: 58,629 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Incidentally, I did make a small internal transfer.
  • typistretired
    typistretired Posts: 2,099 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    The internal transfer was to move my funds out of my regular saver as I wanted to set up a new monthly saver. The system allowed myself to move the money to my first account but when my husband tried the same he got the error message. However, he has been able to set up a new regular saver from today. Don't know why they don't move the funds as soon as the interest is added, Lloyds did.
    "Look after your pennies and your pounds will look after themselves"
  • maninthestreet
    maninthestreet Posts: 16,127 Forumite
    Part of the Furniture
    typistretired wrote: »
    the message says "sorry, there appears to be a system problem, please try again later". Only trying to make an internal transfer.

    Are you using a bookmark to go directly to the First Direct internet banking logon page? I've tried to do that in the past, but kept getting an error like you are encountering.
    "You were only supposed to blow the bl**dy doors off!!"
  • grumbler
    grumbler Posts: 58,629 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    I am using a bookmark: http://www1.firstdirect.com/1/2/pib-service
  • grumbler
    grumbler Posts: 58,629 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    typistretired wrote: »
    ...Don't know why they don't move the funds as soon as the interest is added, ...
    IIRC, they do move the funds to some savings account.
  • lee111s
    lee111s Posts: 2,987 Forumite
    Eighth Anniversary 1,000 Posts Combo Breaker
    I get this regularly. Just try and log in again.
  • typistretired
    typistretired Posts: 2,099 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    grumbler wrote: »
    IIRC, they do move the funds to some savings account.

    He does have an open savings account which they transferred his regular saver into last year.

    He has tried deleting history etc and logging in and out getting same message obviously it was a glitch which allowed me to move funds out of regular saver. In previous years you couldn't set up a new regular saver until they had actually closed the matured regular saver so there has been some improvement.
    "Look after your pennies and your pounds will look after themselves"
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