Wren Living Kitchen Fault - Reported 6 months ago, no progress

amp12

Hi all,

I ordered a Wren Living kitchen in March 2014. It was installed May 2014 by my own fitter (rather than a Wren fitter).

The order was supply only and came with a materials guarantee (I think 10 years).

In December 2014 I noticed a blister in the worktop next to the factory fitted edging. I reported this to Wren immediately. They arranged for a fitter to come and inspect but then cancelled without telling me.

Wren then arranged for a sales rep to inspect - he confirmed that this was a factory manufacture fault (i.e. materials defect).

Wren are insisting that I fix this myself (by arranging for a non-Wren fitter to quote and fix) and they will reimburse a "reasonable" amount.

My stance is that this is a materials defect so I expect Wren to make all arrangements to fix this fault and my fitter agrees with this. Furthermore my fitter doesn't want to attempt this fix as he is concerned about the possible affect on the guarantee if for any reason his method leads to additional damage,

It is now 6 months since I reported this and there has been no progress.

The fix is quite simple - take off the edging, cut away a bit of the swollen material, glue back in place and refit a new edging. Wren has actually supplied the new edging to do this.

What are my rights? Any advice?

Thanks in advance for any advice.

wealdroam

amp12 wrote: »

Hi all,

I ordered a Wren Living kitchen in March 2014. It was installed May 2014 by my own fitter (rather than a Wren fitter).

The order was supply only and came with a materials guarantee (I think 10 years).

In December 2014 I noticed a blister in the worktop next to the factory fitted edging. I reported this to Wren immediately. They arranged for a fitter to come and inspect but then cancelled without telling me.

Wren then arranged for a sales rep to inspect - he confirmed that this was a factory manufacture fault (i.e. materials defect).

Wren are insisting that I fix this myself (by arranging for a non-Wren fitter to quote and fix) and they will reimburse a "reasonable" amount.

My stance is that this is a materials defect so I expect Wren to make all arrangements to fix this fault and my fitter agrees with this. Furthermore my fitter doesn't want to attempt this fix as he is concerned about the possible affect on the guarantee if for any reason his method leads to additional damage,

It is now 6 months since I reported this and there has been no progress.

The fix is quite simple - take off the edging, cut away a bit of the swollen material, glue back in place and refit a new edging. Wren has actually supplied the new edging to do this.

What are my rights? Any advice?

Thanks in advance for any advice.

Your rights are to have Wren provide a remedy.

Section 48B of the Sale of Goods Act says (amongst other things):

(2) If the buyer requires the seller to repair or replace the goods, the seller must—
(a) repair or, as the case may be, replace the goods within a reasonable time but without causing significant inconvenience to the buyer;
(b) bear any necessary costs incurred in doing so (including in particular the cost of any labour, materials or postage).

Looks like they've failed on the 'reasonable time' issue too.

shaun_from_Africa

amp12 wrote: »

What are my rights? Any advice?

Thanks in advance for any advice.

As you are claiming under their warranty, you are only entitled to whatever the terms of that warranty state. If it says that they will only supply replacements for faulty goods and that it is the buyer's responsibility to get these parts fitted then this is what you will have to do.


However, if you have it in writing that the fault is due to a manufacturing defect then you can use the rights given to you under the sale of goods act.
These basically state that if a fault appears within a reasonable time and that fault is due to a manufacturing defect then the retailer is required to provide a remedy. This can be a repair, replacement or refund (and it can be a partial refund).

pendragon_arther

I'm not going to say a word about Wren, enough has been said already 1000s of times.

bod1467

pendragon_arther wrote: »

I'm not going to say a word about Wren

By replying you already have.

pendragon_arther

bod1467 wrote: »

By replying you already have.

Damn, I didn't think anyone would notice.