BT Mobile data rip off

timswf2

V bad experience with BT Mobile data use. Somehow billed for £48 of over use charges. I don't trust their figures as the over use daily charges includes 2 days in the week before they say the allowance ran out. They're refunding 70p for these but can't explain why they are there. Neither will they give a breakdown of how the allowance was used day-by-day. The charges are way out of step with normal use patterns. Was like pulling teeth to get the complaint escalated. Had to ask them to confirm it was deadlocked first before the 'final answer' changed to an escalation. Although BT Mobile looks like a good deal on the face of it, it appears to be a costly rip off best avoided. Best regards Tim

JJ_Egan

So did you check your phones data usage .
Do you have mobile data always on ??

timswf2

Hi yep data always on - use on device does;t explain billing

JJ_Egan

Usual story with this sort of posts is updates .

Thrift_spender

Having the data on means that your phone may have been using both the data and WiFI at the same time. Your phone may also have been updating Apps, Emails etc while you were away from your WiFi connection this means that the usage would have been correct. New android phones have an almost constant connection to the internet and are data hungry.

grumbler

Thrift_spender wrote: »

Having the data on means that your phone may have been using both the data and WiFI at the same time.

This is something new.

New android phones have an almost constant connection to the internet and are data hungry.

I don't think that there is any noticeable difference from old Android phones in this respect. Everything can be controlled by the user.

wongataa

Thrift_spender wrote: »

Having the data on means that your phone may have been using both the data and WiFI at the same time.

With my Android phone if you are connected to a WiFi network mobile data is turned off.

ConanTheBlacksmith

yeah they are a ip and over charge.... they tried to bill me for £3,309.4 £3k fro 5.4 gig

basically they charge about £600 per gig....

dont back down- i have lots of contacts but the best is a "spokesman said" they can help

jb66

If you have download booster turned on it can use wifi and 4g