Self terminate Vodafone..

danielshaw007

Hi all..

I am looking to cancel my new contract with Vodafone after 3 months as every month since the beginning they have failled to get my bill correct.

I have been a customer 11 years now and this March when I upgraded I agreed to pay an upfront cost of £119 for my phone, S6 Edge which then brought the monthly bill to £43..

Since taking the contract out I have been billed £49 a month which is wrong and the whole point of paying the £119 upfront was for the smaller monthly bill.

I have called 3 times, each month to query this and was told I would be called back as the rep I spoke to wasnt able to deal with the query, I recieved no calls back.

I get my bill today and low and behold its £49..

Someone told me that I can now self terminate as a recent law has been made if a operator faills me like this I can get out of it?

Advice welcome..
Thanks

Dan

glentoran99

danielshaw007 wrote: »

Hi all..

I am looking to cancel my new contract with Vodafone after 3 months as every month since the beginning they have failled to get my bill correct.

I have been a customer 11 years now and this March when I upgraded I agreed to pay an upfront cost of £119 for my phone, S6 Edge which then brought the monthly bill to £43..

Since taking the contract out I have been billed £49 a month which is wrong and the whole point of paying the £119 upfront was for the smaller monthly bill.

I have called 3 times, each month to query this and was told I would be called back as the rep I spoke to wasnt able to deal with the query, I recieved no calls back.

I get my bill today and low and behold its £49..

Someone told me that I can now self terminate as a recent law has been made if a operator faills me like this I can get out of it?

Advice welcome..
Thanks

Dan

what did your confirmation email Or paperwork sent to you state your contract was?

JJ_Egan

<<Someone told me that I can now self terminate as a recent law has been made if a operator faills me like this I can get out of it? >>

Essentially no you can not get out of a valid contract .

d123

danielshaw007 wrote: »

I upgraded I agreed to pay an upfront cost of £119 for my phone, S6 Edge which then brought the monthly bill to £43..

Is this exactly what the paperwork you received say?

danielshaw007 wrote: »

Someone told me that I can now self terminate as a recent law has been made if a operator faills me like this I can get out of it?

Did they also tell you how you don't have to pay tax as a Freeman on the Land?

JJ_Egan

Might be worth asking your learned friend what relevant law they where quoting .

Vodafone

Hi Dan,

So I can check your account, email me via the Contact us form here.

To access the form you'll need to enter the code WRT135.

As well as stating your query in the question box, please also quote "MSE Forum".

Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.

Kind regards,

Lee

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