o2 Incoming call rings NOT Heard, but are turning to o2 alerts(missed call at 18.23?

Karen_taris

Samsung Galaxy s6, o2

When incoming calls have come, they are Not heart, the phone doesn't ring nor vibrate,

and this is when the phone is on (no apps running) etc.


But after a short while, get a text from the o2 alert saying
You missed calls from me at 18.23 24 June. This is a free cal alert from 02.
To disable this dial 901, press * then option 4 and option 5


that is odd, because the call ring should be heard, and then it can be picked up to answer,

but instead it diverts it to this o2 alert, which is odd as everything on the phone, bills paid, usage fine etc. is all fine.


what does this sound like?
have you had this issue ? (o2 Network)

pepdavies

Is it set to none or priority in the volume control?

Silk

Sounds to me like your phone was out of range to pick up the call ie weak or no signal.

JJ_Egan

Sounds like phone settings ringer turned off vibration turned off .

Karen_taris

JJ_Egan wrote: »

Sounds like phone settings ringer turned off vibration turned off .

Silk wrote: »

Sounds to me like your phone was out of range to pick up the call ie weak or no signal.

pepdavies wrote: »

Is it set to none or priority in the volume control?

Volume was on, and on loud too, and vibrate was also on, which is why it is confusing.

o2 signal is good, especially where I was.

this has happened a few times too.

Silk

Check your call log ..were you talking to someone else at the time and does the number show up as a missed call ?

Karen_taris

Silk wrote: »

Check your call log ..were you talking to someone else at the time and does the number show up as a missed call ?

wasn't talking to anyone

Checked the log, they are not showing up as missed calls.

Silk

Karen_taris wrote: »

wasn't talking to anyone

Checked the log, they are not showing up as missed calls.

That would point to a signal issue, either the phones not picking up the signal or the signal is going down at the time of the calls

Galeeno

Could it be o2 issues with network? although they are one of the ones with a better one compared to others.

cookie365

Have you accidentally set your phone to reject all calls? Or added the specific numbers to a blacklist?

ballyblack

as 'pepdavies' recommends check volume control


have a read here;

https://forums.moneysavingexpert.com/discussion/5267902



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