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o2 Incoming call rings NOT Heard, but are turning to o2 alerts(missed call at 18.23?

Karen_taris
Karen_taris Posts: 173 Forumite
Part of the Furniture 10 Posts Combo Breaker
Samsung Galaxy s6, o2

When incoming calls have come, they are Not heart, the phone doesn't ring nor vibrate,

and this is when the phone is on (no apps running) etc.


But after a short while, get a text from the o2 alert saying
You missed calls from me at 18.23 24 June. This is a free cal alert from 02.
To disable this dial 901, press * then option 4 and option 5


that is odd, because the call ring should be heard, and then it can be picked up to answer,

but instead it diverts it to this o2 alert, which is odd as everything on the phone, bills paid, usage fine etc. is all fine.


what does this sound like?
have you had this issue ? (o2 Network)

Comments

  • pepdavies
    pepdavies Posts: 444 Forumite
    Is it set to none or priority in the volume control?
  • Silk
    Silk Posts: 4,836 Forumite
    Part of the Furniture
    Sounds to me like your phone was out of range to pick up the call ie weak or no signal.
    It's not just about the money
  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Sounds like phone settings ringer turned off vibration turned off .
  • Karen_taris
    Karen_taris Posts: 173 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    JJ_Egan wrote: »
    Sounds like phone settings ringer turned off vibration turned off .

    Silk wrote: »
    Sounds to me like your phone was out of range to pick up the call ie weak or no signal.
    pepdavies wrote: »
    Is it set to none or priority in the volume control?


    Volume was on, and on loud too, and vibrate was also on, which is why it is confusing.

    o2 signal is good, especially where I was.

    this has happened a few times too.
  • Silk
    Silk Posts: 4,836 Forumite
    Part of the Furniture
    Check your call log ..were you talking to someone else at the time and does the number show up as a missed call ?
    It's not just about the money
  • Karen_taris
    Karen_taris Posts: 173 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    Silk wrote: »
    Check your call log ..were you talking to someone else at the time and does the number show up as a missed call ?

    wasn't talking to anyone

    Checked the log, they are not showing up as missed calls.
  • Silk
    Silk Posts: 4,836 Forumite
    Part of the Furniture
    wasn't talking to anyone

    Checked the log, they are not showing up as missed calls.
    That would point to a signal issue, either the phones not picking up the signal or the signal is going down at the time of the calls
    It's not just about the money
  • Galeeno
    Galeeno Posts: 295 Forumite
    Could it be o2 issues with network? although they are one of the ones with a better one compared to others.
  • cookie365
    cookie365 Posts: 1,809 Forumite
    Have you accidentally set your phone to reject all calls? Or added the specific numbers to a blacklist?
  • ballyblack
    ballyblack Posts: 5,113 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    edited 26 June 2015 at 7:42AM
    as 'pepdavies' recommends check volume control


    have a read here;

    https://forums.moneysavingexpert.com/discussion/5267902



    .
This discussion has been closed.
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