Service cancellation 24 June 2015 at 7:45PM edited 30 November -1 at 1:00AM in Broadband & Internet Access 2 replies 513 views

Matron_mann

I have had BT for 1 year . It has never lived up to expectations as down lead speed is 20 per cent of the area average . I have sought technical advice from BT to no avail . I have tried to cancel the service but am being penalised as the contract is 18 months . Do I have to pay these charges considering the service is so poor

kwikbreaks

http://forums.moneysavingexpert.com/showthread.php?t=5259849

JJ_Egan

Essentially no you pay up or go through the complaints process or BT agree to let you leave .

But this service poor down load is measured how ?? n what connection is used to measure .
Often the speed is normal at the BT Master Socket but users equipment is a problem or speed measure is over WiFi .