MSE News: John Lewis launches foray into mobile market 23 June 2015 at 6:03PM in Mobiles 10 replies 1.9K views

Former_MSE_Paloma

John Lewis is selling Sim-free handsets online and it has announced it will sell fixed mobile contracts from Vodafone ...

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John Lewis launches foray into mobile market




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Silk

MSE_Paloma wrote: »

John Lewis .... has announced it will sell fixed mobile contracts from Vodafone ...

You've got to feel sorry for John Lewis CS agents having to deal with Vodafone, talk about chalk and cheese :rotfl:

prowla

Is this money saving, or an advert for Lewis's?

eagle

Silk wrote: »

You've got to feel sorry for John Lewis CS agents having to deal with Vodafone, talk about chalk and cheese :rotfl:

I agree! Instead of going with a reputable company, they've gone for the one with the most appalling customer services and the most fragile network infrastructure of all...

ConsumerGuy0016

I could see John Lewis being a popular choice, mainly so because of the strength of the two-year warranty.

d123

prowla wrote: »

Is this money saving, or an advert for Lewis's?

MoneySavingExpert is long gone, this is MoneySuperMarket now, he who pays gets the publicity...

boatman

Good luck with Vodafone. Looking at the mobile forum on here they seem to be even worse if that is possible than EE, Vodafone ought to feel truly embarrassed by the number of complaints on here.

grumbler

Silk wrote: »

You've got to feel sorry for John Lewis CS agents having to deal with Vodafone, talk about chalk and cheese :rotfl:

eagle wrote: »

I agree! Instead of going with a reputable company, they've gone for the one with the most appalling customer services and the most fragile network infrastructure of all...

boatman wrote: »

Good luck with Vodafone. Looking at the mobile forum on here they seem to be even worse if that is possible than EE, Vodafone ought to feel truly embarrassed by the number of complaints on here.

What we know is that Vodafone after-sale CS is non-existent, that cannot be a problem for JL as they just sell contracts.

I guess, like at all companies, Vodafone sales department has much higher priority as Vodafone manages to maintain their market share despite the customers leaving because of the terrible CS.

Even more, many customers leaving means bigger efforts and resources allocated for attracting new ones and, I guess, higher commission paid to dealers.

Silk

grumbler wrote: »

What we know is that Vodafone after-sale CS is non-existent, that cannot be a problem for JL as they just sell contracts.

As I see it, if a customer buys a contract from JL with a problem and the customer gets the usual "no support" from Vodafone, the next door their going to be banging on is JL.
I doubt very much JL will turn the customer away claiming it's not their problem. More likely they will try to help their valued customer, which as we all know turns into a major drama.

eagle

boatman wrote: »

Good luck with Vodafone. Looking at the mobile forum on here they seem to be even worse if that is possible than EE, Vodafone ought to feel truly embarrassed by the number of complaints on here.

I agree. I went from Voda to EE and back again. Both just as bad as each other. Only difference being EE were always bad for CS. Voda now should really be ashamed. I don't to have anything to do with either.

DCFC79

boatman wrote: »

Good luck with Vodafone. Looking at the mobile forum on here they seem to be even worse if that is possible than EE, Vodafone ought to feel truly embarrassed by the number of complaints on here.

Exactly what i was thinking.