Shameful compensation

powerful_Rogue

wealdroam wrote: »

I guess you missed this sentence in the original post:

I cant get my head around that bit though. If they refused to accept them the first time, is the OP going to replace all the goods and send them out a second time?

wealdroam

powerful_Rogue wrote: »

I cant get my head around that bit though. If they refused to accept them the first time, is the OP going to replace all the goods and send them out a second time?

I got the impression that she had already sent the goods a second time... sometime during the three months it has taken ParcelHero to refund the £50.00.

Hopefully the intended recipients have been briefed to pay the import tax this time.

InsideInsurance

samanthaknd wrote: »

I thought you didn't have to pay tax on gifts?

You have much knowledge of Brazilian Tax Law?

If it had been sent to the OP in the UK as a gift then taxes are still payable but the rules are slightly different if it meets the legal definition of gifts, see
https://www.gov.uk/goods-sent-from-abroad/gifts
https://www.gov.uk/goods-sent-from-abroad/tax-and-duty

KRB2725

Your parcel was insured to the value of £50 and they have paid you £50 compensation. Don't see anything disrespectful about that.

What I do find disrespectful is the recipient not collecting gifts that have been sent to them. If they had done that then there wouldn't be any problem with the fact that you had under insured the parcel.

shaun_from_Africa

emmatthews wrote: »

What I do find disrespectful is the recipient not collecting gifts that have been sent to them. If they had done that then there wouldn't be any problem with the fact that you had under insured the parcel.

That's assuming that the intended recipient had any idea that the package was going to be arriving.
If Royal mail turned up at my home in the UK and they had an international package that I wasn't expecting, my postie would let me have a quick look before I had to accept it. If it was a gift from someone I knew then I would take it.
This might not be the case in Brazil and if import duties are fairly high, someone might refuse to pay to accept a package that had no idea what it contained or who it was from.

foxtrotoscar_2

shaun_from_Africa wrote: »

That's assuming that the intended recipient had any idea that the package was going to be arriving.
If Royal mail turned up at my home in the UK and they had an international package that I wasn't expecting, my postie would let me have a quick look before I had to accept it. If it was a gift from someone I knew then I would take it.
This might not be the case in Brazil and if import duties are fairly high, someone might refuse to pay to accept a package that had no idea what it contained or who it was from.

Does your postie turn up with a parcel and expect you to pay customs/VAT to him? On the few occasions I've had a parcel that's due a payment I've had to go to the sorting office to pay.

shaun_from_Africa

I had a RM delivery about 3 weeks ago (from Guernsey) and there was VAT of £2.20 and an £8 handling fee to pay. I fully expected this so it wasn't a surprise and the postman gave me the package and I paid him on the spot.
It wasn't the normal mail delivery as it came in a large RM van a couple of hours after my mail was delivered so I'm assuming that it was what they use for deliveries outside of the normal stuff.


Like you, I have also had to collect some packages from my local delivery office, and once I've handed over the card, the counter assistant gets the package from the back office before I pay and although he won't physically hand it to be, there has never been a problem with him letting me see it before I do pay.


I realise that this is beside the point as it may be a totally different situation in Brazil.

custardy

shaun_from_Africa wrote: »

I had a RM delivery about 3 weeks ago (from Guernsey) and there was VAT of £2.20 and an £8 handling fee to pay. I fully expected this so it wasn't a surprise and the postman gave me the package and I paid him on the spot.
It wasn't the normal mail delivery as it came in a large RM van a couple of hours after my mail was delivered so I'm assuming that it was what they use for deliveries outside of the normal stuff.


Like you, I have also had to collect some packages from my local delivery office, and once I've handed over the card, the counter assistant gets the package from the back office before I pay and although he won't physically hand it to be, there has never been a problem with him letting me see it before I do pay.


I realise that this is beside the point as it may be a totally different situation in Brazil.

This is not RM procedure. Nobody should be taking money at the door!

shaun_from_Africa

custardy wrote: »

This is not RM procedure. Nobody should be taking money at the door!

It's the first time I've had the chance to pay when the package was delivered and as it saved me from having to drive to the sorting office to pay and collect the item, I wasn't going to complain.

I thought that as the amount of vat was so low there might be something in RM's procedures that allow doorstep cash collections, either that or maybe they didn't actually notice that there was a fee to pay until they got to my door.
Either way, both RM and HMRC got their money and I got my DVD.

custardy

shaun_from_Africa wrote: »

It's the first time I've had the chance to pay when the package was delivered and as it saved me from having to drive to the sorting office to pay and collect the item, I wasn't going to complain.

I thought that as the amount of vat was so low there might be something in RM's procedures that allow doorstep cash collections, either that or maybe they didn't actually notice that there was a fee to pay until they got to my door.
Either way, both RM and HMRC got their money and I got my DVD.

There in nothing in RMs procedure to collect money at the door.