Cancel holiday or not turn up

FLORIDAGIRL_3

My daughter and her friends booked their 1st holiday abroad (they are 18) as time has gone on my daughter has been having reservations about going for lots of reasons, to cut a very long story short she is now not going, she booked with on the beach who are impossible to get hold of (phone queued for over 20 mins at 10p per min and no response) waited 3 times on their on line chat for 30 min and no answer and wrote an email and waited 10 days for a response which advised phone us!! they have such a hideous cancellation charge (even though the holiday is paid for) what about if she just did not turn up? she is lead on the booking so would this impact the others? am losing the will to live trying to get hold of on the beach. Please advise

mum2one

FLORIDAGIRL wrote: »

My daughter and her friends booked their 1st holiday abroad (they are 18) as time has gone on my daughter has been having reservations about going for lots of reasons,

did they not chat through it a;

to cut a very long story short she is now not going,
how much of the holiday has been paid

she booked with on the beach who are impossible to get hold of (phone queued for over 20 mins at 10p per min and no response) waited 3 times on their on line chat for 30 min and no answer and wrote an email and waited 10 days for a response which advised phone us!!

not used this company so


they have such a hideous cancellation charge (even though the holiday is paid for) what about if she just did not turn up?

its paid which i easier,


she is lead on the booking so would this impact the others? am losing the will to live trying to get hold of on the beach. Please advise

with her being lead booking I would guess that she needs to get hold of the company and get one of the others to take over the booking, in theory shouldn't make a difference if she was a passenger - but the lead throws it out.
I'm guessing it could be a long ngtxx

FLORIDAGIRL_3

Thank you mum2one, the holiday is paid in full so nothing left to pay, i have now made 4 attempts by one line chat and 2 x phone attempts I don't mid loosing the holiday money its the hideous cancellation fees that bother me

Gloomendoom

Are the cancellation fees in addition to the the money she has already paid?

FLORIDAGIRL_3

Hi Yes

She has paid the full amount and they want her to pay an additional 200 pound on top, the holiday was only 300 pounds

EssexExile

On the beach holidays non premium number: 0161 444 8416. I don't suppose they'll answer it though!

elsien

Could you contact them by their Facebook page? That can sometimes get more of a response. Who is she booked with - could she contact the supplier directly?

sidefx

FLORIDAGIRL wrote: »

Hi Yes

She has paid the full amount and they want her to pay an additional 200 pound on top, the holiday was only 300 pounds

Is that just to cancel her booking?

I'd say she just doesn't turn up.

Sudden illness prevented her from flying but her friends naturally didn't want to miss out on their holiday so they still go??

jd87

It doesn't make any sense for there to be a cancellation fee on top of the money already paid. I think you've got the wrong end of the stick there.

Usually if there's a cancellation fee it means you get all your money back, except for the cancellation fee amount.

theonlywayisup

Something isn't right. If a holiday is paid in full there is nothing more to pay.

London50

From the T and C's

5 Changes and Cancellations

5.1 Should you wish to amend or cancel your booking, confirmation must be received in writing from the lead named passenger. Any such request will not take effect until received by us. For further details on how to cancel your booking please visit the FAQ and "Manage Your Booking" section of our website.

5.2 Charges may be levied by the Travel Supplier or other supplier and you will be advised of these. In addition, OTB will also charge a fee. Details of cancellation charges are set out below.

5.2.1 Cancellations more than 28 days from departure date will result in a loss of deposit. Any charges over this amount levied by the suppliers and our service fees of £30pp must also be paid. From time to time as a special offer the deposit on a reservation may be lower than the standard amount of £100 to £150 per person or the full cost of your low-cost or scheduled flights where selected (see deposit payments section). If such bookings are cancelled before the standard deposit amount has been paid you will still be liable for the difference between the standard deposit amount and the amount you have paid.

5.2.2 Cancellations 28 days or less from the departure date will result in a loss of deposit. Any charges over this amount levied by the suppliers and our service fees of £150 per booking must also be paid. Within this period, all flight bookings are non-refundable and cancellation will result in the loss of all flight monies paid.