Had enough with EE

leude98

I have been phoning, emailing, visiting a local branch of EE and written 10 letters to try and get an issue fixed with mine and my daughter's shared account. I have spent hours trying to sort it out to no avail. They never call back, reply to letters or reply to a complaint through their website.
In desperation I issued a County Court Claim online against them for wasting my time. I put this at £1,000 plus costs.
So far they have said they deny the claim but have not issued a defence. The time is now up and I have applied for a Judgment.
Should I apply for the Bailiffs to go in? I've never done this before and I'm not sure what to do.

custardy

Well how about you give context to the issue and how you got to £1000?

Silk

leude98 wrote: »

I have been phoning, emailing, visiting a local branch of EE and written 10 letters to try and get an issue fixed with mine and my daughter's shared account. I have spent hours trying to sort it out to no avail. They never call back, reply to letters or reply to a complaint through their website.
In desperation I issued a County Court Claim online against them for wasting my time. I put this at £1,000 plus costs.
So far they have said they deny the claim but have not issued a defence. The time is now up and I have applied for a Judgment.
Should I apply for the Bailiffs to go in? I've never done this before and I'm not sure what to do.

You have to wait for judgement to be given and then allow 14 days for them to pay up before you take the next step

ConsumerGuy0016

I can't imagine the time that was wasted was worth £1000 but it's interesting that you've managed to get a judgement filed.

How long ago was this approved by the courts? And have EE responded to you since the judgment was approved?

Silk

ConsumerGuy0016 wrote: »

I can't imagine the time that was wasted was worth £1000 but it's interesting that you've managed to get a judgement filed.

How long ago was this approved by the courts? And have EE responded to you since the judgment was approved?

The OP says they have applied for judgement, it's not been given yet.

leude98

My 27 pages of Particulars of Claim gave all this info. Too long winded to put on here. Just interested to see if anybody else has done anything similar

leude98

I have only applied for the Judgement online as EE were out of time with their Defence.

Naf

leude98 wrote: »

an issue

There's no point anybody giving you much advice based on this vague piece of information. If you do get a judgement in your favour, then you need to see what EE does. Likely they'd just pay up when faced with it, so your bailiff question is basically moot.

leude98

Well thanks to "Silk" who has told me what I needed to know. I.E. Wait for the Judgement to be issued and then another 14 days which is what I will do. Cheers.