vent:The Body Shop

Grimbal

I sent hubby off to the local Body Shop with instructions to purchase a particular item for me. He kindly came back with it, only for me to realise that it is more expensive to purchase instore than online.


I've emailed customer services to check that it wasn't a mistake and received back a response to say that, yes, things are priced differently, here's a lecture on economics. For the sake of a £3 goodwill gesture, they've just lost a customer


It's not so much about the different prices in the different outlets, but the poor way they've handled my enquiry

MamaMoo_2

Right, so they've said that the prices are higher in store than online, explained to you why this is (at least that's what I assume you mean when you say they gave you a "lecture on economics", or. They have explained why it's cheaper to run the online side of the business and therefore products are priced accordingly), and yet you're boycotting them "for the sake of a £3 goodwill gesture"?

So essentially, you're never going to shop there again because they wouldn't give you money when they haven't actually done anything wrong?

JReacher1

Grimbal wrote: »

I sent hubby off to the local Body Shop with instructions to purchase a particular item for me. He kindly came back with it, only for me to realise that it is more expensive to purchase instore than online.


I've emailed customer services to check that it wasn't a mistake and received back a response to say that, yes, things are priced differently, here's a lecture on economics. For the sake of a £3 goodwill gesture, they've just lost a customer


It's not so much about the different prices in the different outlets, but the poor way they've handled my enquiry

It sounds like they replied telling you why things are more expensive in store than online? If that's all they did then that is actually right and many retailers have the same policy.

Why should they lose £3 on a sale when they have done nothing wrong?

Grimbal

As I said, it's not about the money but about the way they have handled (or not) my enquiries. I've had to ask a number of times in a number of different ways for them to clarify their strategy. I've been fobbed off and ignored via telephone, email and facebook

tomtontom

Grimbal wrote: »

As I said, it's not about the money but about the way they have handled (or not) my enquiries. I've had to ask a number of times in a number of different ways for them to clarify their strategy. I've been fobbed off and ignored via telephone, email and facebook

Why should a business explain their pricing strategy to you? I can't think of any retailers that would willingly give away such information!

Grimbal

tomtontom wrote: »

Why should a business explain their pricing strategy to you? I can't think of any retailers that would willingly give away such information!

I wasn't asking for their business model ! Just a simple "yes the prices are different", just to ensure that it wasn't an in store glitch on the day.

tomtontom

Grimbal wrote: »

I wasn't asking for their business model ! Just a simple "yes the prices are different", just to ensure that it wasn't an in store glitch on the day.

You said you were looking for them to clarify their strategy?

Having looked at your posts to them on Facebook I'd say they have been polite and timely in dealing with your query. Sadly you come across as throwing a strop because they've not offered you the price difference back - why you think you are entitled to one, I have no idea.

Grimbal

You didn't receive the email I did.

tomtontom

Grimbal wrote: »

You didn't receive the email I did.

Then tell us what it said - we can only comment on the information available to us.

SnowTiger

What's all the fuss about?

Make hubby return the item to the shop...

http://help.thebodyshop.co.uk/help/returns-and-refunds/in-store-return:

Can I return an item I purchased in-store?

We hope you like what you have bought, but if you are unhappy you can return your product within 28 days of the purchase date. Bring it into store with your receipt for a full refund.

If you no longer have the recipe we can't provide a refund, but we can offer an exchange or issue you with a gift card to the value of the product you wish to return.

Then reorder it online and pay the £2.49 or £3.95 delivery charge.

http://help.thebodyshop.co.uk/help/delivery/delivery-charges:

What are your delivery charges?
Standard - £2.49

Delivery time is 3 - 5 working days from order date. We usually deliver within 3 working days but at peak times this may extend to the 5 days.

Next Working Day - £3.95

Simple.

Saying they've lost a customer is an empty threat. People shop at The Body Shop because they like the products.

geerex

So, they've given you their answer and now you've spat the dummy because you didn't like it?