Patio furniture debacle help!

Mollybobs_2

It's okay:)

I am being touchy, take no notice!

hollydays

No I worded it badly I was trying to make the point the company is probably struggling to keep up with demand-not that I'm making any excuses for them.

unholyangel

Mollybobs wrote: »

Hoping for some advice please.
We ordered a sofa/dining set for the patio on 4th May, paying in full with credit card. We checked delivery times and were told 4 weeks.
After chasing and chasing we took delivery at 9:00pm tonight, but half of the order is missing, what we have is basically unusable.
Apparently they are expecting to deliver the
He rest of the order in the second week of July, a date we do not trust, given their past lies. We just want to return what we have and get a refund, the company is an absolute disgrace, but on their T and C's it says we have to pay the collection cost to return. Is this right? It seems so unfair that we paid up front and have received such poor service.
It would cost a bomb to send back- any help gratefully received.

1) If they have sent you that information (and confirmed it by durable means - websites are not durable) prior to the conclusion of the contract and delivery had went as normal, then you'd have to pay the cost of the return.

2) Delivery hasn't went as normal. As you said yourself, the CCRs state the goods should be delivered within the time frame agreed when you entered into the contract and if no definitive period was agreed when entering the contract, then it should be within 30 days.

The CCR's also go on to say a bit more but its a lot of text to copy and paste so I'll just provide the link to the relevant section instead :
http://www.legislation.gov.uk/uksi/2013/3134/regulation/42/made

Mollybobs_2

That's brilliant Angel thank you so much for your help.
:beer::beer::beer:

hollydays

Hope your review stays.