Wren kitchens supplied faulty oven refuse to replace/refund

dollydiva

Got a kitchen installed with Wren one week ago - but the oven does not work (fan was making terrible noise when used)
Reported immediately and uploaded videos of fault and took photos of issue and sent to Wren.

Wren insisted on Hoover Engineer visiting, which I did, but his 'repair' made matters worse and now the fan doesn't AT ALL.
Hoover said that I 'refused the Engineer access' which was a lie as he had 'access' and I stopped him from continuing his 'repair' at the point where he made matters worse! I had never agreed to a Repair anyway

Now Wren insisting on a second Engineer visit to 'complete the job' - but I have told them from the outset that a repair is NOT acceptable and that I want a replacement or refund.

Have argued with them re. Sale of Goods and they simply won't entertain me and insist on this second Engineer visit. I have agreed to this and have told Wren that he may observe the Fault ONLY and that ANY argument about the fault is between Wren and Hoover and NOT me.

Wren's attitude stinks.:mad::mad::mad: I now want a Refund as I shudder to think what they will be like should the Oven develop a fault further down the line.

Am I within my Rights to refuse a repair? I assume I am if I've read things correctly as it was faulty from Day One.

bod1467

Letter Before Action.

Then MCOL if they still refuse.

Even if you've had an attempted repair on this new item, you've still not "accepted" the goods. And that's they key term - acceptance. So yes - you are within your rights to refuse a(nother) repair and insist on a refund or replacement.

shaun_from_Africa

bod1467 wrote: »

Letter Before Action.

Then MCOL if they still refuse.

Or a Section 75 claim (if you paid any on the money by credit card or a finance agreement).
http://www.moneysavingexpert.com/shopping/section75-protect-your-purchases

dollydiva

bod1467 wrote: »

Letter Before Action.

Then MCOL if they still refuse.

Even if you've had an attempted repair on this new item, you've still not "accepted" the goods. And that's they key term - acceptance. So yes - you are within your rights to refuse a(nother) repair and insist on a refund or replacement.

Sorry for my ignorance - what is MCOL?

Many thanks

bod1467

Money Claim Online ... https://www.moneyclaim.gov.uk/web/mcol/welcome

A S75 claim per post #3 might be the easiest route to take. But I'd recommend an LBA first anyway, wherein you can outline what you require (replacement or refund), when (2 weeks?) else you'll seek to recover your costs either via a Section 75 claim (assuming some form of finance was used) or via the small claims courts.

dollydiva

Hmm...an email to Hoover stating my Consumer Rights and that I would allow a second Engineer visit - but ONLY to observe the fault and no repair would be accepted - has kicked them into action and they are now replacing.
Go figure as our American cousins say...

pendragon_arther

Why do people buy from Wren???

anmarj

dollydiva wrote: »

Hmm...an email to Hoover stating my Consumer Rights and that I would allow a second Engineer visit - but ONLY to observe the fault and no repair would be accepted - has kicked them into action and they are now replacing.
Go figure as our American cousins say...

As you did not buy from Hoover, you have no consumer rights with them, they are with Wren.