Laptop freezing

Strider590

ptrichardson wrote: »

Could be overheating.

Can you unscrew the back and get access to the components?

The heat exchanger on the fan may be clogged up. They usually do get clogged up after a while, but there's a point when they cannot do their job anymore.


Also, did you perform any system updates shortly before this happened? Graphics drivers, for example?

This is true, when an overheat condition is detected most processors will effectively pause what they are doing until the temperature drops to a safe level.

I don't want to bundle OP in with all the idiots out there who think "laptop" literally means it should be used on ones lap, but it's important to use them on a flat hard/even surface.

The term "laptop" originally came about as a way of marketing portable computers, it's nothing more than a buzz word and shouldn't be taken literally.

J_B

Jivesinger wrote: »

I think the 'All users' version of that screenshot would be useful, perhaps clicking on the CPU column to sort it with the highest usage at the top.

Strider590 wrote: »

I don't want to bundle OP in with all the idiots out there who think "laptop" literally means it should be used on ones lap, but it's important to use them on a flat hard/even surface.

I rarely use it off the table and it's usually on one of these stands
http://www.ebay.co.uk/itm/LAPTOP-TABLE-STAND-DESK-TRAY-COOLING-HOLDER-ADJUSTABLE-360-ROTATION-SWIVEL-BASE-/221559461170?pt=LH_DefaultDomain_3&hash=item3395f91532

grumpycrab

Don't like the look of freemakeutilsservice. Suggest you uninstall Freemake Video Converter et al

Is Hijackthis still used? This will give a better program/process listing http://www.whatthetech.com/hijackthis/
and post the logfile (or link to it if its too big for posting here).

J_B

grumpycrab wrote: »

Don't like the look of freemakeutilsservice. Suggest you uninstall Freemake Video Converter et al

I do use it occasionally!

grumpycrab wrote: »

Is Hijackthis still used? This will give a better program/process listing http://www.whatthetech.com/hijackthis/
and post the logfile (or link to it if its too big for posting here).

Ran it and after a second it cam up and said 'denied access to the hosts file' then instructions as to how to edit win/sys/something which made no sense at all

Report to follow ...

J_B

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 11:59:04, on 20/06/2015
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v11.0 (11.00.9600.17840)
Boot mode: Normal

Running processes:
C:\Program Files\AVAST Software\Avast\avastui.exe
C:\Program Files (x86)\Mozilla Thunderbird\thunderbird.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Users\James\Downloads\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://homepage.acer.com/rdr.aspx?b=ACAW&l=0809&m=aspire_5741z&r=27360411l515l04d4z135t46n2q29p
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe,
O2 - BHO: Ghostery BHO - {237EB6DA-3FEA-4DD2-8A61-A901B5C489D7} - C:\Program Files (x86)\GhosteryIEplugin\GhosteryBrowserHelperObject.dll
O2 - BHO: Ant.com browser helper (video detector) - {346FDE31-DFF9-418A-90C8-BA31DC9FF2EF} - C:\Program Files (x86)\Ant.com\IE add-on\Download.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre1.8.0_31\bin\ssv.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre1.8.0_31\bin\jp2ssv.dll
O3 - Toolbar: Ant.com Download Toolbar - {2E924F4F-67F0-4BD8-9560-49F468E843D2} - C:\Program Files (x86)\Ant.com\IE add-on\AntToolbar.dll
O3 - Toolbar: (no name) - {9f6b5cc3-5c7b-4b5c-97af-19dec1e380e5} - (no file)
O4 - HKLM\..\Run: [AvastUI.exe] "C:\Program Files\AVAST Software\Avast\AvastUI.exe" /nogui
O4 - HKUS\S-1-5-18\..\Run: [COS] C:\Program Files\COMODO\cCloud\cCloud.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [COS] C:\Program Files\COMODO\cCloud\cCloud.exe (User 'Default user')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_D183CA64F05FDD98.dll/cmsidewiki.html
O9 - Extra button: Ghostery - {237EB6DA-3FEA-4DD2-8A61-A901B5C489D7} - C:\Program Files (x86)\GhosteryIEplugin\GhosteryBrowserHelperObject.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra button: LastPass - {43699cd0-e34f-11de-8a39-0800200c9a66} - (no file)
O9 - Extra 'Tools' menuitem: LastPass - {43699cd0-e34f-11de-8a39-0800200c9a66} - (no file)
O9 - Extra button: Download videos by Ant.com - {70AF6C9F-0818-4cf7-924A-BBDBB24211D3} - C:\Program Files (x86)\Ant.com\IE add-on\Download.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~1\Office12\REFIEBAR.DLL

J_B

Sorry, it won't let me post the 2nd bit :mad:

Tried to PM and that 'not allowed' either!!

Better go and do something more useful ....

grumpycrab

Quite a few "addons". Suggest you try running your normal browser without add-ons for 24 hours (sorry) and see if there's a difference.

pendragon_arther

I agree with above. You don't need Google toolbar in using Adblock as well and it's always checking for updates. I found it can hog resources. Also IE's add-ons can slow things down too.

Jivesinger

J_B wrote: »

Sorry, it won't let me post the 2nd bit :mad:

Tried to PM and that 'not allowed' either!!

Better go and do something more useful ....

The forum blocks posts containing certain file paths.

In particular it doesn't like the string you get by joining "c:\windows\sys" to "tem32" (I can't even post it here as one string.)

If you search and replace that text with something else, it may let you post it.

J_B

pendragon_arther wrote: »

I agree with above. You don't need Google toolbar in using Adblock as well and it's always checking for updates. I found it can hog resources. Also IE's add-ons can slow things down too.

I nearly always use Firefox.
It doesn't have google toolbar.