Laptop freezing

pendragon_arther

Give us a list of running processes. Disable Defender, you don't need it as well as Avast.

Strider590

When you say "everything hangs", does the mouse still move or not?

If the mouse still moves, i'd point the finger at the GFX drivers first.
If the mouse also freezes, i'd be looking at the RAM or HDD first.

ptrichardson

Could be overheating.

Can you unscrew the back and get access to the components?

The heat exchanger on the fan may be clogged up. They usually do get clogged up after a while, but there's a point when they cannot do their job anymore.


Also, did you perform any system updates shortly before this happened? Graphics drivers, for example?

J_B

pendragon_arther wrote: »

Give us a list of running processes. Disable Defender, you don't need it as well as Avast.

How? Copy and paste from task manager or ... ?

pendragon_arther wrote: »

Disable Defender, you don't need it as well as Avast.

Hmm, just tried to ... how??
Also Win Firewall ...... ?

Strider590 wrote: »

When you say "everything hangs", does the mouse still move or not?

Mouse still moves, but, clicking doesn't do anything

ptrichardson wrote: »

Could be overheating.
Can you unscrew the back and get access to the components?

I did clean out the fan a few months ago - there was nothing much in there.

ptrichardson wrote: »

Also, did you perform any system updates shortly before this happened? Graphics drivers, for example?

Only windows updates (scary stuff, just typing this and the 'Win Update' logo pops up!!!)

ptrichardson

J_B wrote: »

I did clean out the fan a few months ago - there was nothing much in there.

That's good.

But could still be overheating - just not caused by the most usual thing.

Install HWMonitor - it tells you your temps. Do normal things that would cause it to break and see what the temps reach and post here once you break it.

J_B

ptrichardson wrote: »

Install HWMonitor - it tells you your temps. Do normal things that would cause it to break and see what the temps reach and post here once you break it.

I have Speccy, will that do??

pendragon_arther

J_B wrote: »

How? Copy and paste from task manager or ... ?

Can you post a screen shot?

Type into Run msconfig and go to startup and uncheck Defender. To disable without rebooting disable in Task manager.

carsong

Remove the battery and charger/ac adapter/power cord from your laptop, press and hold the power button for 20 seconds to discharge any residual current inside the laptop. This clears your RAM and is like a hardware reset. Replace the battery and charger/ac adapter/power cord and turn your laptop on.

J_B

pendragon_arther wrote: »

Can you post a screen shot?.

This is on my user settings, when I tick 'all users', I get loads more, but the other users are not logged on (and rarely are)

pendragon_arther wrote: »

Type into Run msconfig and go to startup and uncheck Defender. To disable without rebooting disable in Task manager.

It's not there in msconfig - *only* avast!

Jivesinger

J_B wrote: »

This is on my user settings, when I tick 'all users', I get loads more, but the other users are not logged on (and rarely are)

I think the 'All users' version of that screenshot would be useful, perhaps clicking on the CPU column to sort it with the highest usage at the top.

The 'user' in question may not be a real human being, but a user account used by the system - if there's a process hogging your CPU it may belong to a system account and therefore not shown in the screenshot linked above.