Ombudsman - Vodafone

cw212010

Hi all,

I have posted on here regarding this in the past but I'm now at a different stage.

In short - VF text me stating 10% price rise, I choose to leave, they then enforce ETF. I pull notes and calls and find repeated failures in customer service but nothing relating to ETF.

Vodafone being useless as usual have failed at every turn to communicate and return calls.

I took them to the ombudsman who suggested they compensate me a small amount for the poor customer service. They were unable to take action regarding the ETF as Vodafone have stated verbally they will do ABC however in the notes they have stated XYZ instead.

I maintain my position that I was assured the ETF removed and have call references, dates, times and names.

As a result I am not prepared to accept the Ombudsman's result - She herself stated her hands were tied.

VF are now refusing to enter into ANY dialogue with me whatsoever. My complaint code has been closed, they will not open a new one so i am unable to send any letters to them or discuss the account. Even if I wanted to pay the ETF I couldn't!

Can anyone suggest what to do at this stage?

I would very much enjoy taking them to court, but I'm not sure exactly what I'd be doing. I've acted in court as a party litigant before, but in a family matter.

Any advice at this stage appreciated.