Seller Dashboard

thepedestrian

"The transaction defect rate is the percentage of your total transactions that had any one of seven defects. Note that these defects often measure how satisfied your buyers were with a transaction. We don't count more than one defect per transaction."

one item on my defect dashboard has a markdown ( cross ) for Neutral feedback left and another markdown for 1 or 2 or 3 stars for item description , is this a contradiction ?:cool:

mrcol1000

thepedestrian wrote: »

"The transaction defect rate is the percentage of your total transactions that had any one of seven defects. Note that these defects often measure how satisfied your buyers were with a transaction. We don't count more than one defect per transaction."

one item on my defect dashboard has a markdown ( cross ) for Neutral feedback left and another markdown for 1 or 2 or 3 stars for item description , is this a contradiction ?:cool:

The two defects will show but only be counted once for your defect rate.

TKPeters

You can only get one defect per transaction.
Even if the buyer opened a case, left Neutral along with 1* across the board, it would only score once as a defect.