TV under 2 years develops fault- my rights?

teddysmum

Ectophile wrote: »

You could do that, but Samsung have no obligation to do anything once any warranty has expired.

Goods have to be fit for purpose, including having a 'reasonable lifespan. This a grey area of course as life spans depend on the type of product.


My advice has worked twice for us, though.


After 18 months, Do-it-All gave a full refund on their own brand of air con unit, which had a 12 month warranty. Agreeing that 18 months of low usage was not sufficient, they gave the refund, as Argos (linked company) had taken over the sales of the units , so they were unable to produce a replacement.


My son had a Sony tv break down after two years and their standard repair fee is very high (more than half the retail price). He found a local repair shop, offering to do the repair at a much lower price and Sony agreed to go halves, as the tv was relatively new, but the actual price was so low, that Sony paid in full.

wealdroam

teddysmum wrote: »

Goods have to be fit for purpose, including having a 'reasonable lifespan. This a grey area of course as life spans depend on the type of product.


My advice has worked twice for us, though.


After 18 months, Do-it-All gave a full refund on their own brand of air con unit, which had a 12 month warranty. Agreeing that 18 months of low usage was not sufficient, they gave the refund, as Argos (linked company) had taken over the sales of the units , so they were unable to produce a replacement.


My son had a Sony tv break down after two years and their standard repair fee is very high (more than half the retail price). He found a local repair shop, offering to do the repair at a much lower price and Sony agreed to go halves, as the tv was relatively new, but the actual price was so low, that Sony paid in full.

A 'reasonable lifespan' is nothing to do with the manufacturer.
That is a requirement of The Sale of Goods Act, and the manufacturer has no responsibility to the consumer for that (unless the goods were bought direct from the manufacturer).


Also the post you quoted said the manufacturer had no obligation outside the warranty period.

You have told us about two incidents, neither of which bear any relevance to that:
1) where the retailer supplied a remedy - as they were bound to do under The Sale of Goods Act,
2) where the manufacturer offered a goodwill gesture.

Nessun_Dorma

chickalittle wrote: »

I didn't want to start a new thread! I ended up going with an independent report in the end which states the TV is beyond repair as the part is no longer supplied by Samsung.

I'm waiting to hear back from Curry's now on the back of the report but want to know what the options are as they can't repair it. Are they likely to offer me a credit note and how is this normally calculated? (I'm assuming it would not be the full purchase amount as I have had nearly 2 years viewing without issue). Can I ask for a cash refund or do I have to accept a credit note? And should I be prepared to negotiate. If anyone has any ideas how these settlements are calculated I would be grateful.

Thanks,

I am finding it difficult to imagine that Samsung would discontinue a part, after only two years of selling the last model.

chickalittle

Many thanks to everyone who took the time to comment/offer advice.
Curry's have been in touch and offered me £410.

The TV was purchased June 28th 2013 for £729 and a fault developed early June 2015 so just under 2 years usuage. Is £410 a fair offer? My first thought was it was a bit on the low side - I was expecting around the £500 mark towards a new TV. They have said they can offer me a payment credit or a bacs transfer.

Any comments welcome whether this is a fair and reasonable offer or on what basis it should be calcuated would be great

Thank you

JJ_Egan

How much would a same spec used 2 year old TV cost you .

bod1467

I would say £410 is reasonable, but would push for £450. There's no way you'll get £500 in my opinion.

Electronic goods, well goods in general really, depreciate non-linearly. The biggest depreciation comes in the first couple of years. 60% back (about £450 in your case) after 2 years on a TV would be about right.

wealdroam

chickalittle wrote: »

Many thanks to everyone who took the time to comment/offer advice.
Curry's have been in touch and offered me £410.

The TV was purchased June 28th 2013 for £729 and a fault developed early June 2015 so just under 2 years usuage. Is £410 a fair offer? My first thought was it was a bit on the low side - I was expecting around the £500 mark towards a new TV. They have said they can offer me a payment credit or a bacs transfer.

Any comments welcome whether this is a fair and reasonable offer or on what basis it should be calcuated would be great

Thank you

Suggest to currys that you would accept a credit note for £500, thus forcing you to buying your replacement tv there. Retailers are often more willing to provide a higher value credit note than cash.
Remind them also that they need to cover the cost of your independent report.

That £500 can probably buy a better tv than £700 could two years ago. If that's the case, you have effectively had two year's viewing for nothing.

chickalittle

TBF - they've been pretty good actually. Already offered me the engineers report cost back in addition to the £410. Good idea about pressing for a higher value based on a credit note. I'll check what TVs they have at the moment.

CoolHotCold

chickalittle wrote: »

TBF - they've been pretty good actually.

You mustn't say anything good about Currys/PcWorld they are the devil of all electronic shops. /s

In reality, from the position they were in 8 years ago, box shifting, horrible customer service, dingy warehouse style shops and disinterested sales guys who would push everything for the commission. They've turned it around pretty well, not perfect, not by a long shot, but it takes a while to turn the titanic into the queen mary.

Nessun_Dorma

chickalittle wrote: »

Many thanks to everyone who took the time to comment/offer advice.
Curry's have been in touch and offered me £410.

The TV was purchased June 28th 2013 for £729 and a fault developed early June 2015 so just under 2 years usuage. Is £410 a fair offer? My first thought was it was a bit on the low side - I was expecting around the £500 mark towards a new TV. They have said they can offer me a payment credit or a bacs transfer.

Any comments welcome whether this is a fair and reasonable offer or on what basis it should be calcuated would be great

Thank you

You could probably quite easily get a better set for £410 now, than you could have two years ago.