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Getting a TV licence refund - another scam!

edited 12 August 2017 at 11:13PM in TV MoneySaving
31 replies 18.1K views
GingerBob_3GingerBob_3 Forumite
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edited 12 August 2017 at 11:13PM in TV MoneySaving
Ever tried to get a refund from TVL, maybe because you're a student vacating your term-time living accommodation?


Okay, so they don't really want to give you a refund and make it as difficult as possible to claim it via their website, but get this:


I applied for a refund three weeks ago and as of today no cheque had turned up - so I rang them. The upshot was, claiming a refund is not sufficient. You also have to CANCEL the licence, and because I hadn't done so, the refund wasn't being processed. Also, the call centre clerk couldn't access my refund order via the reference number they'd sent me; "it's not possible to do that"!


I got to looking at the TVL website again and surprise, surprise, it's totally unclear that you have to cancel as well as request a refund. In fact, there's no option TO CANCEL (as opposed to applying for a refund) to cover the situation of a student, or anyone else for that matter, moving out.


I know TVL [Text removed], so maybe the call centre clerk was lying to me about this. Anyway, he cancelled it on the phone and I've resubmitted a refund request. I suspect this won't be the end of it.


And of course if the licence had been taken out in September there would not now be a quarter (3 consecutive, full, months) to refund. Luckily I took it out in October.


NB: If you're a student ALWAYS wait till October before getting a TV Licence.
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Replies

  • NilremNilrem Forumite
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    I would have thought it common sense that to get a refund on something you have to cancel it first?
  • SwipeSwipe Forumite
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    Protest with your pocket and go legally licence-free from now on.
  • Kurtis_BlueKurtis_Blue Forumite
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    If you no longer need a TV licence you can cancel and claim back the unused 1/4s, all this is very clear on the website.

    http://www.tvlicensing.co.uk/faqs/FAQ286

    doesn't require stress or indepth research, have you just completed a degree?
  • Kurtis_BlueKurtis_Blue Forumite
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    I have no idea what the problem is, you cancel the TV licence then claim a refund.

    If you are struggling with doing it online they provide a phone number to call.

    Here is some clear advice for you.

    http://www.tvlicensing.co.uk/check-if-you-need-one/topics/refund-form-advice-top14
  • GingerBob_3GingerBob_3 Forumite
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    I have no idea what the problem is, you cancel the TV licence then claim a refund.

    If you are struggling with doing it online they provide a phone number to call.

    Here is some clear advice for you.

    http://www.tvlicensing.co.uk/check-if-you-need-one/topics/refund-form-advice-top14


    Stroll on! Some people are hard work. Let me try and explain the issue in simpler terms:


    I want a refund.


    I work through the website process for students, which takes me to the refund page (note: not the cancellation page).


    No refund is forthcoming.


    I phone to ask why.


    Answer: you need to cancel the licence first.


    I Check website again and it's not possible to cancel and then claim a refund for the circumstances of a student leaving accommodation (nor does it tell you anywhere that this must be done).


    Conclusion: They are deliberately making the process difficult. This is borne out by there being no option to cancel or claim a refund when you work through the (extensive) phone menu.
  • Kurtis_BlueKurtis_Blue Forumite
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    Stroll on? that's a pretty strange thing to say.

    I remember you now you wanted to pay for this licence by sending it in an envelope with no stamp. Indeed some people are very hard work.

    You are quite rude and I am sorry if you cannot complete this very simple task with the clear links I have given you.

    Good luck in the future.
  • GingerBob_3GingerBob_3 Forumite
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    Stroll on? that's a pretty strange thing to say.

    I remember you now you wanted to pay for this licence by sending it in an envelope with no stamp. Indeed some people are very hard work.

    You are quite rude and I am sorry if you cannot complete this very simple task with the clear links I have given you.

    Good luck in the future.


    Yes, correct. As it happened I paid for it by cheque and used an un-franked second-class stamp carefully peeled of a birthday card envelope. Money Saving Expert or what :)


    (Didn't mean to be rude, BTW. Apologies)
  • almillaralmillar Forumite
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    Try cancelling via the normal method without mentioning being a student?
  • CornucopiaCornucopia Forumite
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    Indeed.

    GingerBob has a point (I think). I don't know about the student refund/cancellation process, but TVL has a more general habit of asking for spurious information and documentation which is not legally required.

    The two options that never require proof of the reason for cancelling are:-

    - To become legally Licence free.
    - To emigrate.

    Use one of those reasons when cancelling, and it should be instant, and trouble-free.

    It's not an offence to lie to TVL, and if they weren't making life unnecessarily difficult for people, it wouldn't be necessary.
    ex Board Guide

  • Kurtis_BlueKurtis_Blue Forumite
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    The difference is if you just send in your licence for a refund they will refund it from the date it is received/cancelled.

    But if you provide additional info, such as end of study dates, they will additionally back date the refund to that date.
This discussion has been closed.