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Item ordered on Sunday, case opened on Wednesday?

celestius
celestius Posts: 1,090 Forumite
PPI Party Pooper
I got a INR case open on Wednesday for an item posted 2nd class on Monday. I did not think a buyer could even open a case that quickly?
Estimated deliver is wednesday 10th to thursday 11th
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Comments

  • soolin
    soolin Posts: 74,450 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    celestius wrote: »
    I got a INR case open on Wednesday for an item posted 2nd class on Monday. I did not think a buyer could even open a case that quickly?
    Estimated deliver is wednesday 10th to thursday 11th

    I believe now they can open it on the first estimated delivery date- and we all know that ebay believe RM 2nd class gets there instantly.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • Kernow666
    Kernow666 Posts: 3,480 Forumite
    Seventh Anniversary 1,000 Posts Combo Breaker I've been Money Tipped!
    crazy , you got to remember in the eyes of the buyer its upto you to deliver the item within 24/48/72hrs & that things like weekends & bank holiday dont count
    "If I know I'm going crazy, I must not be insane"
  • ballisticbrian
    ballisticbrian Posts: 4,002 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Change your dispatch time to meet customers expectations, even if this is only to compensate for eBay's own p poor estimations.
    Warning: any unnecessary disclaimers appearing under my posts do not bear any connection with reality, either intended, accidental or otherwise. Your statutory rights are not affected.
  • celestius
    celestius Posts: 1,090 Forumite
    PPI Party Pooper
    soolin wrote: »
    I believe now they can open it on the first estimated delivery date- and we all know that ebay believe RM 2nd class gets there instantly.

    I didn't know that :-(
    Stuck with a defect then even if item arrives today!
  • celestius
    celestius Posts: 1,090 Forumite
    PPI Party Pooper
    Change your dispatch time to meet customers expectations, even if this is only to compensate for eBay's own p poor estimations.

    I have 1 day dispatch set because otherwise I don't qualify for TRS - guess it does not matter so much now that we have lost our 15% discount!
  • ballisticbrian
    ballisticbrian Posts: 4,002 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    I have 1 day dispatch set because otherwise I don't qualify for TRS - guess it does not matter so much now that we have lost our 15% discount!
    I saw when it first came out that the TRS discount was really popular on here but never let eBay yank my chain over it. Really, I see the one day dispatch for over night courier (APC etc), and these are fully tracked.
    Warning: any unnecessary disclaimers appearing under my posts do not bear any connection with reality, either intended, accidental or otherwise. Your statutory rights are not affected.
  • soolin
    soolin Posts: 74,450 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    I am holding on to my 1 day dispatch as the 10% discount is just enough to keep me interested.

    However, I do show 2 day dispatch, and give up the discount, for difficult items where I need to faff about finding a suitable box and packaging. it is nice with fiddly China and glass to give myself an extra day to pack- although I tend to still send next day .
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • I always add a day onto the time I think it should take to prevent these things. Ebay are a big machine and dont give two hoots about us, aslong as they get their cashmonies they don't care.....
  • soolin
    soolin Posts: 74,450 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    I always add a day onto the time I think it should take to prevent these things. Ebay are a big machine and dont give two hoots about us, aslong as they get their cashmonies they don't care.....

    As a seller though we have no way of changing the delivery estimates that ebay stick us with.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • ballisticbrian
    ballisticbrian Posts: 4,002 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    As a seller though we have no way of changing the delivery estimates that ebay stick us with.

    Yes, you do. Add a couple of days processing time and still send it same day as before.
    Warning: any unnecessary disclaimers appearing under my posts do not bear any connection with reality, either intended, accidental or otherwise. Your statutory rights are not affected.
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