can I ask for compensation after not getting my refund?

keeny1975

I went to Optical express to have lazer eye treatment only to be told on the day that my eyes are not suitable and that i would get my refund within 28 working days.!
28 days has been and gone and still no refund. I'm getting ready to submit a letter to get my money back but first I have 2 questions.!

1, is their anything from a sales of goods act or anything else I can quote as a legal stand point that might make them think "ok this guy knows his rights"?!

2, Being that I have waited past their stated 28 working day period can i charge interest for every day past the 28 working days they haven,t paid up? if so how much per day should i ask for?!

Thanks
Chris

Stevie_Palimo

You can ask but getting it may not happen, Just email head office and tell them it has been 28 days and you want it back within a reasonable time frame ie:- 7 working days and also state that you have waited the 28 days as advised much to your disappointment, They will probably offer a gesture of goodwill anyway.

MobileSaver

keeny1975 wrote: »

if so how much per day should i ask for?!

Depending on how much the treatment cost, 'statutory interest' would be around 15p a day... don't spend it all at once.

bod1467

Why yet another thread on this?

@MobileSaver - indeed. Bank of England base rate plus 8% (per annum, pro-rata).

pendragon_arther

I should take the matter to the national newspapers.