**Invisible customer needs to cancel Sky**

hybernia

Two-for-the-price-of one issues here, so help would be appreciated:

1) Sky doesn't know who we are.

We want to cancel Sky. We don't have a contract with them, merely a staggeringly expensive monthly Direct Debit of £61.50.

We thought we could cancel by going online using our Sky ID but when we log in, the page says "Hello, John" (so it obviously recognises who is making contact because it obviously has our registered email address and password). But then it says:

"If you are a Sky customer, please confirm your Sky account information to access Sky services". It asks us for the account holder's name and the postcode of the property where the Sky service is registered. (Where it has, in fact, been registered for the past 8 years. . .

Finally, it asks us for our 12-digit account number or for the last 6 digits of the bank account from which our monthly bill is paid.

It then says: "We have been unable to identify this account with the details provided".

In other words: it doesn't recognise the account or account holder despite regularly sending us price-increase letters that have our address and postcode, our name, and our account number. It takes the money. It seems not to know who from. NEXT:

2) Sky rip-off contact number

Seeing as we can't get into "My Sky" because Sky says we don't exist we're unable to follow what we assume is the online cancellation route. The alternative is to telephone instead. I've read various posts on MSE right up to the present in which the writer says that he or she has "just rung Sky to cancel and got a great deal!" (or words to that effect.) But there's never a mention in those posts of what exactly was involved in "just rung Sky".

When I come to check this on the Sky website, it requires me to "call a Sky expert" (oh yeah?) on 0333 202 2135 at a cost of 9.58p a minute plus a 15.97p connection charge.

Now. . . I may be invisible but I'm not insane: can anyone in their right mind genuinely have "just rung Sky" and forked out a small fortune for the privilege of doing so? Is this how the average Sky customer believes he or she should be treated -- as an idiot?? Baffling.

Ah well. If anyone on here knows how I can contact Sky *without* being the victim of nigh-on criminal extortion, please advise. I can't find an alternative freefone number but am hoping there is one. . . somewhere??? (Oh, I've checked with saynoto0870. No joy there.)

Thanks.

PS: Belatedly, the thought occurs that we should just cancel the Direct Debit without notice: if we don't exist then the money Sky is pocketing from us needn't exist, either.

Alias_Omega

Sky Phone Line? Call 150...

hybernia

Sorry??? 150???

Lorian

sky online chat when available


https://contactus.sky.com/uk/sky-tv/cancel-sky-tv

hybernia

Thanks, Lorian. I know. It's just that the online chat for Sky cancellations has never been available, every time I've looked at it these past 3 days. That's why it seemed to me that only the expensive rip-off Sky "experts" number was available.

lovinituk

I don't understand why the call charges to an 03 are that high? 03 numbers are supposed to cost the same as calling 01 and 02 numbers and should be included in free call bundles - even on mobiles.

http://consumers.ofcom.org.uk/phone/numbering/what-are-03-numbers/

Swhite1991_2

Obviously this thread is pointed at me so il help you out here 😃

Free number for sky it uses your free/inclusive minutes on your mobile with NO charges whatsoever...

020 7126 7020

Your welcome... :T:rotfl:

pendragon_arther

Swhite1991 wrote: »

Obviously this thread is pointed at me so il help you out here 😃

Free number for sky it uses your free/inclusive minutes on your mobile with NO charges whatsoever...

020 7126 7020

Your welcome... :T:rotfl:

Do you work for Sky?

duchy

Maybe they just know how to use saynoto0870

(and if the OP has their phone line with Sky then calls to Sky are free anyway regardless of which number is used ......but 150 puts you through to your phone provider regardless of who it is for free)

The OP did make me laugh though- Drama Lama or what

hybernia

Just a quick clarification for those who assume everyone in the UK is on a mobile phone contract. They aren't.

A quick clarification for the half assed Duchy, too: if the drama llama (LOL!) had a Sky phone line then the llama wouldn't be wasting her time here, would she? Surprising, an intellectual of your stature, yet you couldn't figure that one out.

Thanks for everyone's help; as I didn't understand the 150 reference made earlier I did a more extensive search engine check with these results:

http://www.resolver.co.uk/companies/sky-complaints/contact-details

http://number.menu/sky/technical-support/

http://www.customerserviceguru.co.uk/articles/need-know-cancelling-sky-subscription/

PS: thanks to lovinituk for the 03 link; it certainly queries Sky's:

• Call us
  
  Call a Sky expert on:
  03332 022 135Calls to Sky contact centres are free for Sky Talk customers
  If you’re not with Sky Talk, calls to 03 numbers cost the same as calls to 01 or 02 numbers and are included in your calls package. If you don’t have a calls package, charges may apply and vary by provider. BT customers pay 9.58p per minute and 15.97p connection.

poppasmurf_bewdley

hybernia wrote: »

Two-for-the-price-of one issues here, so help would be appreciated:

1) Sky doesn't know who we are.

We want to cancel Sky. We don't have a contract with them, merely a staggeringly expensive monthly Direct Debit of £61.50.

We thought we could cancel by going online using our Sky ID but when we log in, the page says "Hello, John" (so it obviously recognises who is making contact because it obviously has our registered email address and password). But then it says:

"If you are a Sky customer, please confirm your Sky account information to access Sky services". It asks us for the account holder's name and the postcode of the property where the Sky service is registered. (Where it has, in fact, been registered for the past 8 years. . .

Finally, it asks us for our 12-digit account number or for the last 6 digits of the bank account from which our monthly bill is paid.

It then says: "We have been unable to identify this account with the details provided".

In other words: it doesn't recognise the account or account holder despite regularly sending us price-increase letters that have our address and postcode, our name, and our account number. It takes the money. It seems not to know who from. NEXT:

2) Sky rip-off contact number

Seeing as we can't get into "My Sky" because Sky says we don't exist we're unable to follow what we assume is the online cancellation route. The alternative is to telephone instead. I've read various posts on MSE right up to the present in which the writer says that he or she has "just rung Sky to cancel and got a great deal!" (or words to that effect.) But there's never a mention in those posts of what exactly was involved in "just rung Sky".

When I come to check this on the Sky website, it requires me to "call a Sky expert" (oh yeah?) on 0333 202 2135 at a cost of 9.58p a minute plus a 15.97p connection charge.

Now. . . I may be invisible but I'm not insane: can anyone in their right mind genuinely have "just rung Sky" and forked out a small fortune for the privilege of doing so? Is this how the average Sky customer believes he or she should be treated -- as an idiot?? Baffling.

Ah well. If anyone on here knows how I can contact Sky *without* being the victim of nigh-on criminal extortion, please advise. I can't find an alternative freefone number but am hoping there is one. . . somewhere??? (Oh, I've checked with saynoto0870. No joy there.)

Thanks.

PS: Belatedly, the thought occurs that we should just cancel the Direct Debit without notice: if we don't exist then the money Sky is pocketing from us needn't exist, either.

I would have agreed with you about the hideously high call charges to Sky if they had still been using 0844 numbers but they aren't. They're using an 03 number which is the same to call as an 01 or 02 number.

You could try just cancelling your direct debit without telling Sky, as you suggest, but that way will be storing up lots of problems for yourself.

I suggest you bite the bullet and call them on their 03 number and cancel.